Analog Input does not appear on app menu

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6 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Dennis

    Select Help, Diagnostics, Reboot to restart your NODE. 

    If the problem persists, please select Help, Send Support Request so we may view the log file and troubleshoot.

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    dennis dolego

    Did everything...didn't work. Just sent info through help program. Please note that when I select diagnostics and reboot, the program doesn't give any indication a reboot is in progress or notify when complete. This makes it difficult to know that the reboot has been successful. Thanks!

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  • "the program doesn't give any indication a reboot is in progress or notify when complete"

    You cannot as the Player stops broadcasting to the App because the network shuts down. Watch the LEDs on the Player and it will turn red once the restart begins and eventually settle on Blues after a minute or two to indicate the reboot is complete.

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    dennis dolego

    Ok, but I did it and my analog input is still not there.  I've done it several times.  Also, Crutchfield tried to fix it on Sunday (I bought it through them) and the technical support couldn't fix it.  So I need you to do something...please!

    This is important as I use it in my home studio for work.

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  • Hi Dennis - as mentioned, please send a system log via Help, Send Support Request so we can help troubleshoot...

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    dennis dolego

    I sent the help request yesterday after I rebooted and it didn't work.  I also included the BluOS Support Crew assigned #----07 that I was given on Sunday via email when I originally requested support.

    If I need to send something I didn't send (whatever a system log is), please give me the exact steps to do that if you don't already have it.  Thanks

    Btw, I am "Amy" - Dennis' wife.  He works in an office so he's not available.  I work at home.

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