Bluesound-Spotify

Answered
Matsw65

Hello there. I have two wonderful speakers of yuors: In the kitchen, Pulse Flex, and in the livingroom a Pulse 2-50ce. I used to listen to music from Spotify but recently that stopped working. The Spotify app doesn't seem to find my speakers any longer. That is, to me, very odd because I know for sure that both the speakers and my phone are connected to the same wifi. I can still listen to internet-radio om my Bluesound speakers controlling them with my smartphone but not listen to Spotify trying to controll it from the same phone. When I look at Spotify's website and what speakers their service work with my speakers doesn't show up. Only a new version of the speakers are listed there. Is that why it doesn't work ore am I doing something wrong?
Best regards.
Mats Wahlström. Sweden

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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Mats

    Please power down both speakers. Once they are powered down, please power down your router for 30 seconds. Once your router has restarted, wait 5 minutes and then power up the Bluesound Players. This will clear your network cache and recreate your routing table (where devices are located). 

    If the problems persists after that, please select Help, Send Support Request.

  • Tobias Koenig

    Hi Tony

    I have exactly the same issue since a couple of weeks as described by mats. Powering / resetting the devices as well as the wifi (which by the way is not the issue as i can control all the players over the bluesound app and listen to library music) doesn't help. i don't know if you guys or spotify changed anything but further help would be much appreciated.

    thanks in advace.

    best regards, tobias

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  • Tony W.
    Product Support Manager

    Hi Tobias

    We are finding a little more of this issue and are working with Spotify to help resolve long term. What we have found out that resetting the Spotify App by killing it and re-launching it on your phone or tablet will resolve the issue.

    If you don't know how to kill Apps on your phone or tablet, don't uninstall and reinstall if you don't know your Spotify password... just restart the phone or tablet.

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  • Tobias Koenig

    Hi Tony

    Thanks for getting back to me. Closing the Spotify App, signing out of all spotify accounts (via spotify.com account settings), rebooting the phone or the bluesound devices did solve the issue. However, completely resetting the bluesound device (pulseflex and vault) did do the trick.

    It would be great if you could find another solution as it's quite a bit of work if you have several devices to completely reset and reconfigure them (which I did now).

    Best regards

    Tobias

    1
  • Tony W.
    Product Support Manager

    Thanks Tobias - we're looking into it further with Spotify for a more permanent solution...

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