Andriod phone app not indexing local files

Answered

Maheen Damitha

• March 16, 2019 08:47

Hi, I have a NAD amp with the MDC BluOS card installed.  I have installed the BluOS on my andriod phone and have some local songs on my phone.  When I go into the app settings and click on 'reindex music collection', the app does not pick up the local files on my phone.  Do I have to store the local files in a particular location on my phone? 

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• Official comment

  

  Tony W. - Product Support Manager

  • March 18, 2019 12:43

  Hi Maheen

  BluOS cannot access local files from your Android phone. To play those you will have to use Bluetooth. The local library you reindex is to a local  PC. If your files are backed up on a PC, this is how you access them; https://support1.bluesound.com/hc/en-us/articles/200271766
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  Maheen Damitha

  • March 19, 2019 09:42

  Hi Tony,

  thanks for the reply.  Are you able to index files on a mac? 

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  Tony W. - Product Support Manager

  • March 19, 2019 13:02

  Absolutely
  https://support.bluos.net/hc/en-us/articles/360000197008

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  Jens Månevall

  • May 03, 2019 16:41

  Why have you removed the option to access local files on android phone? I had an option called "my phone" in the app before and it worked great!

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  Tony W. - Product Support Manager

  • May 03, 2019 17:18

  Hi Jens

  This option was removed mid last year due to security concerns by both Android and Apple. This option circumnavigates the ability to secure data on your phone or tablet and was viewed as a breach of security. Once realised, we of course agreed and removed the functionality to secure our consumers.

  You can use Bluetooth AptX for great sound quality as a workaround. Checkout www.bluesound.com/bluetooth to see how...

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  Maheen Damitha

  • May 03, 2019 22:59

  Hi Tony,

  You should take a look at cloudplayer by doubletwist.

  https://www.doubletwist.com/cloudplayer

  This app allows you to index your songs on your phone/device and then you can stream them.  It seems strange cloudplayer allows this.  How are they getting around the security concerns?  May be you need to allow for the ability to import songs from your phone/device to the app itself to work around this security concern.  I believe this is how cloudplayer gets around the security issues.  

  Maheen. 

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  Sean Coggins

  • July 21, 2020 03:25

  This is absolutely bonkers! The whole reason I bought this player was to access library on my phone. If I wanted to murder my battery I'd just continue using Chromecast. Plus why do I even need the wifi if I'm just going to be using bluetooth?

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  Sean Coggins

  • July 21, 2020 03:30

  Actually I can't access anything on the app...not my settings, playlists, streaming services. Only Bluetooth? I'm on a Google phone, please don't tell me it's the only phone this app doesn't work on.

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  Sam R.

  • July 21, 2020 17:53

  Hello Sean,

  The app does work with a Google phone, I use a Google Pixel myself so I can confirm. 

  Please reboot your player and ensure your phone is on the same network as your player (you might need to turn off your data for a minute to make sure).

  Regards,
  Sam R.

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  Sean Coggins

  • July 21, 2020 20:34

  Thanks Sam...that solves the app issue. Now I've got to solve the phone library issue.

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