Tidal pausing issue with C388 MDC module

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    Tony W. - Product Support Manager

    Hi Bozon

    There should have been a USB extension cable in the box you can connect the USB adapter to and move the adapter to a location with better clearance. The USB extension cable will naturally double as a WiFi antenna. The only special thing about it is it has a magnet in it so you can 'stick' it to something metal and hold it in place otherwise any USB extension cable can assist.

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    Bozon

    I have the same problem with Tidal on My C388 with BluOS card.
    I have a Node 2i too that works fine. But on the C388 it keeps halting songs. I also updated the Firmware.

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    Brett Richardson

    So it looks like its my switch. Ive tried a few, but the best one is an old Netgear 10/100 Fast Ethernet Switch. After changing a few cables, and plugging them into this switch, each port has a green light meaning a 100Mbps connection: more than enough for Tidal Masters. I have no idea why this one works while a brand new TP-Link GB switch doesnt, but it just does. No dropouts anymore....so far... Because weirdly it was THIS router that I changed as it began dropping out! If anyone has any ideas Id be keen to hear them...

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    Bozon

    I solved the issue by using a wireless bridge and connecting the BluOS card via ethernet (I was using wifi).
    I also tested the wifi dongle on my PC, its a very crappy Wifi card, iI only managed to get about 15 Mbps with full signal.
    I was thinking in purchasing another wifi dongle with better throwput, but I will have to figure out what drivers are included on the BluOS linux like kernel. Thinking on opening the Node 2i to see the wireless chipset on that model and purchase an USB dongle with the same chip.
    That of course requires work so I make it easier and used my old Wifi router as wireless bridge with DD-WRT firmware installed. (It is a TP Link Archer C7)

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    Bozon

    Hello @Tony W,

       I was using the provided USB extension cable. I don't see a lack of signal on the place the C388 is located, but a cheap USB Wifi dongle provided that can't transmit adequate speed. I have an expensive high end, high power Wifi router BTW.

     Looking at the Node 2i log file I found it uses the Atheros QCA9377 WiFi chip. I researched a bit and managed to find that Linksys WUSB6100M USB dongle has exactly that chip so I ordered one. It should work fine replacing the crappy original wifi dongle (still not delivered so I will report back when I had the chance to test it). It looks like all Bluesound Node 2 share the same linux distribution inside.

    It would be very nice if you guys provide me the root password in order to ssh the MDC BluOS card and check if the ath10k driver used on the Node 2i is also present on the MDC BluOS firmware. 

    BTW: I really don't care much if the Linksys dongle is not recognized, as I said before, I already solved the issue using my old TP-Link Archer C7 router configured as wireless bridge with DD-WRT and using the router to feed with ethernet connection to the MDC Card instead. Not a single song stall since this solution was implemented. I went the Linksys path anyway because I want to save the space the bridge router is occupying on my rack.

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