Continued Problems with Spotify Connect
Answered
I have been using Spotify Premium more or less successfully for the last 6 months or so. Within the last couple of weeks the service will play a song for several seconds, stop, resume playing for several seconds, stop and repeat this over and over. The controls in the OS become unresponsive. I can't stop or start a song. Players in the OS will appear and disappear, and often show up duplicated. The only thing I can do is turn the volume down completely until it cycles through. So at this point I am unable to use my main source of music on Bluesound.
TuneIn radio works fine. I have re-installed Spotify and BluOs with no success.
I am using an iPad mini as the controller. I have a Soundbar, Plus Mini, and Pulse Flex 2i. The Flex was added about a month ago with no issues at the time. My wifi signal ranges from Good to Excellent.
Any help anyone can provide would be appreciated. At the moment I own a very expensive radio.
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Official comment
Hi Stephen
In the BluOS App, please select Music Services, Spotify and dis-associate your account to the Player. Select Help, Diagnostics Reboot.
In the Spotify App, log out of Spotify Premium and kill the App. Relaunch the App and re-log into Spotify Premium. Select Spotify Connect and your Bluesound Player.
This will completely reset your Spotify Connect session with our Players.
If the problem persists, please select in the BluOS App, Help, Send Support Request so we may review the Player Log and help troubleshoot further.
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Tony,
This seems to have fixed the problem. Thanks for the help.
I do wish the software was a little less fragile. I feel like I have to go through a couple of days of frustration and jump through a couple of hoops every few months.
Support as always is very helpful.
Stephen
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I have similar problems, but not exactly the same. I have a family spotify account, and on some device it works (almost) fine, while on others I don't see all the players I have at home (I have 4). As only one of the players support airplay this is cumbersome.
The problem is that I don't see all players on all devices1 -
Hi Timon
If the problem persists, please select in the BluOS App, Help, Send Support Request so we may review the Player Log and help troubleshoot further.
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I experience exactly the same problems as Timon. The behaviour seems to be that once a family member (i.e., a member of my Spotify Premium Family account) connects to a Bluesound device, all other family members (with their own individual Spotify account names) can no longer see the device as available to Spotify.
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mm, mine seems still a bit different. I only have 1 device (iPhone) on which this is not working. All others are fine. Also this account using the laptop (streaming to the bluesound) seems to work. Using a different account on the same iPhone also does not work......
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I also have connection problems. Very often the BluOS controller is not visible in the devices menu of Spotify on several iPhones and Android phones. It seems to happen spontaneously. Very annoying. I also have a Spotify Premium Family account. I hope that a solution will be found soon. I will send a support request. Hope it will help.
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Hi Edwin
We have been continuing to look into this but it is as much Spotify App issue. Some consumers have noticed a significant improvement if they enable Data Roaming on their phone or tablet. Why are unsure why but it does seem to resolve the issue even if the Players are local.
I would also ask Spotify too...
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Bonjour
merci pour cette explication qui a bien permis de résoudre un problème identique après réinstallation du téléphone et/ou changement de box.
Thanks for your explaination - same problem as Stephen Peebles --> problem fixed
thanks SAV
renaud
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Beinvenu Renaud
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I can't connect to Spotify at all, either via my Android phone, or Windows 10. When I select the node2i device, it says Connecting forever and does nothing. This has started happening in the last 2 days. Previously I was also getting cut outs where half way through a song, it would stop playing and start playing through my phone or laptop instead.
I have tried the steps above to remove Spotify in music services etc, but it didn't fix it.
I've raised a support request.
I have data roaming turned on, not that I should have to. And not that it makes any difference.
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- Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
- Unplug your router for 30 seconds then plug it back in
- Wait 5 minutes
- Start powering up all your Players and network devices.
- Reconnect your tablets and laptops
- Relaunch the Apps
If the problems persist, please select Help, Send Support Request so we may see log files
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I sent a report yesterday but no reply. Above did nothing.
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Same here.
iOS 13. I signed out and closed, no effect, keeps referring me to App Store (‘Install Spotify app’) where I should download Spotify whilst I already have that installed... quite a disappointment this doesn’t work right out of the box.0 -
I also have this problem setting up a new Node 2i. The bluOS app refers me to the app store, while if I try to connect from the Spotify app I get an endless 'connecting...' message. Same on Android phone and iPadOS 13
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For me it finally worked to completely delete the Spotify app and reinstall through the link in the bluesound app
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Just tried it, unfortunately no difference. I went through the process of reinstalling via the bluOS app but it just stalled on the app store page again
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Yes the app does work in mysterious ways and lacks serious usability. Pity because it could really contribute to the bluesound experience
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I have the same kind of problems with my powernode 2i. Spotify keeps dropping out. Tried to reset router, powernode, delete spotify and re install but it keeps happening. Seems to be a very fragile connection.
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If problems persist, please send us a log file by selecting Help, Send Support Request in the App
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Hi Tony,
I did, a few times. Waiting for a response now. It was all working perfectly for 2 weeks, but this is no fun. When i connect to spotify connect it plays a song for about 2 to 60 seconds and then stops.
I can't even connect my Powernode 2i through bluetooth, even that is not working. I can only play music when i connect my bluesound with optical cable to my TV and play Spotify from my TV. I notice that Spotify connect does not work properly, that Airplay and bluetooth is not working at all and that when i connect my record player to the powernode 2i that it keeps switching from the record player channel, analog 2, to Optical 1 while Optical 1 is not active.
And is this network issue / connecting issue software or hardware related?
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This is an issue in your home network
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Im not so sure about that. My sonos play one and marshall stanmore in the bedrooms are working perfectly over wifi.
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I'm having the same problem. It started a couple of months ago. Have done all of the above suggested steps, but the problem keeps coming back. The last thing was that one of my three worked fine but not the other two. This is absolutely driving me up the wall. Can someone please sort this out!? Resetting my router every other day and then having to set everything up again is a complete pain. Not even my Powernode which is connected with a wire works... Do something someone!!
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Hi Viktor, if the above troubleshooting steps I have provided do not work and the problem persists, as mentioned, please send us your log file by selecting Help, Send Support Request in the App. Thanks
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I have done. No answer. Took it back to the shop where I bought it. Hopefully someone can say something. The comment I got was, Sonos is the most stable multi room solution but Bluesound has better sound. Doesn't really help when there is no sound...
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Same experience. Same frustration. I also went back to the shop where i bought it and swapped it for a Sonos Amp. I know its a downgrade in quality, but the Sonos system hasnt failed me yet for 20 days.
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Hi Viktor - I noticed in your conversations with Support, they mentioned your wireless signal strength was less than fair at -72 dB and suggested somehow increasing that signal; https://support1.bluesound.com/hc/en-us/articles/201940663
Hi James - were you able to resolve the issues with network traffic being blocked via as our Support Team suggested, if not, please send us an updated log so we can take an updated look
Thanks guys0 -
I completely understand that the signal isn't great. Im sorting that out with new routers and mesh wifi asap. But why will my Powernode, which is connected with an actual ethernet cable not play spotify? I camt understand it?
Another thing I'm curious about is why there's been talk, from resellers of Blueaound and on forums, about Powernode 2 soon being able to use as a 4.0 or 4.1 surround system with flexes as back channels? I bought my Powernode 2 years ago and nothing has happened. On forums it sounds like it's coming any day now but then replies just died..
Thanks for answering!
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Hi Viktor
If it's wired and still having problems, see my comments above about clearing your router cache and then send us an updated log by selecting Help, Send Support Request as we do have an extensive Spotify Troubleshooting checklist to help you resolve the issue once and for all.
As for POWERNODES and Home Theatre Grouping, by all means, it is not a dead issue. The current release of the POWERNODE does include an HDMI port and the POWERNODE is often asked about form Custom Installers to be used for in-wall rear speakers so remains a priority.
This summer we did a complete update of Home Theatre Grouping to resolve feedback from our consumers and dealers alike it wasn't working unless the installation was absolutely optimal. See A/V Mode in your App Settings to now perform this.
We did put the POWERNODE on the back burner until this was resolved, which it was in August (2019). Since then we are continuing to work internally and with DOLBY to include the POWERNODE as an optional player in Home Theatre Grouping... so yes, it is coming though it has admittedly taken longer than expected. I hope that clears it up for you and for all else reading...0
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