Bose QC35 II Headphones on analog with Node 2i

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    Tony W. - Product Support Manager

    Hi Nick

    We have not been able to reproduce this issue but from our research have seen other devices having problems with Bose Quietcomfort line up. Please check your Bose documentation on how to clear your BT devices form your headphones. Accroding to Bose' site this is done by; Slide the power switch to the Bluetooth® symbol and hold for 10 seconds, until you hear "Bluetooth device list cleared".

    Once you have done that power down the Bluesound Player by unplugging it form the wall for 30 seconds to reset the Bluetooth connection. 

    If the problem persists, please contact your headphone manufacturer.

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    Nick Brotherton

    Sorry Tony but it seems the left hand doesnt know what the right is doing and this is somewhat annoying. As stated in my original post, this fault was acknowledged by a bluesound employee after being replicated in your suppliers showroom. I even raised a fault ticket and was told a firmware upgrade was required and so I wanted to check progress. Now you are telling me that Bose is at fault which clearly they aren, because my supplier used another make of headphone and got the same result. Come on Bluesound, please provide some support and fix this.  

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    Tony W. - Product Support Manager

    Hi Nick

    I have escalated this issue, you will be hearing from me off line.

    Thanks

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    Thomas Petersen

    Did you find a solution to this issue off line? I experience the same thing with my sony wh-1000mx3 connected the node 2i. Stuttering audio and artefacts when playing back audio from the analog input, and no issues from other sources.

    regards Thomas 

     

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    Nick Brotherton

    Hi Thomas. No it's not been resolved but I am in contact with Bluesound who are trying very hard to resolve it and a firmware upgrade is being considered. (no idea when).  I now have another issue in that my Bose QC35 won't re-pair with the Node2i. I strongly suggest to anyone who has successfully paired their wireless headphones with a powernode to ensure they don't remove the pairing. Seems that some models never manage to pair again. I was asked to clear the cache in the headphones to try and resolve the stuttering issue but ended up with a headset that now won't work wirelessly at all. 

    REGARDS

    Nick. 

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  • Thanks Nick

    To confirm Thomas, we are evaluating a number of headphone models to ensure they do work. That being said, please consult SONY's support team and ensure your headphones are on the latest firmware.

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    Thomas Petersen

    Thank you Nick. Hope you get pairing issues solved.

    Tony, as you suggested, I checked if I was on the the latest firmware, and can confirm that the issue persists after upgrading to the latest firmware. (4.1.1)

    After reading about Nick’s trouble with his Bose headphones, the issue being replicated in the showroom, and experiencing the same issues myself with another brand, it seems to me that the problem is to be found in the bluesound node. But What do I know? BTW, Nick and I are not the only ones with these issues. https://support1.bluesound.com/hc/en-us/community/posts/360028814393-Analog-input-and-bluetooth-simultaneously 

    I am glad to hear that you are testing and possibly adressing the problem with a firmwareupdate?

    Thank you for the quick response to the both of you.

    Regards Thomas

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