Node 2 solid red light
Answered
Hi.
I'm having trouble with my node 2. It started out with a blinking red light now and then wich i was able to fix with unplugging and reconnecting the power cord.
The red light have now turned solid and the power cord maneuver have no effect anymore. I have tried to reset the unit, connect it to a wired network connection and installed new firmware trough a USB stick. No results yet. I'm afraid the unit is permanently damaged.
Any suggestions on how to fix this?
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Official comment
Hi Tom
I am escalating you to our Support Crew. We will have some more detailed questions to ask you and will be in touch.
Thanks for your patience.
Comment actions -
Have the exact same problem. My Node 1 is constantly red. Wireless does not work, ethernet does not work. I have tried unplugging and replugging everything. I tried to do a USB firmwire upgrade but don't think it worked because no red&green blinking as stated in information.
Please escalate.
Thanks!
Sam -
I have the exact same problem. When updating, with a wired connection, the Node 2 light became red. I followed your manual, tried to update by USB. No reaction or whatsoever. Please let me know the sollotiun. With so many people having the same problems, there must be a proper fix, right?
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I have exactly the same problem. Did NOT initiate any updates. The node2 light is red. And even starts with the red light plugging the AC cord in. Reset procedure does not work. Firmware link for USB update is not received. It worked fine the other day.
My Node2 is connected using a LAN cable, I have no internet connectivity issues whatsoever.
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@Alexander: would you be so kind to elaborate on “hardware issue”? My device is 2,5 years old., formally 6 months out of guarantee. However, in our country there are laws concerning the “expected life” of a product. And certainly 2,5 years would be absolutely unacceptable for such a product.
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Exact the same problem here: suddenly a red light, did not initiate any update. Power off for more than a day, restarts won’t work. The helpdesk automatic reply was the will be in touch, but when reading all this issues here I can only hope for miracle.
Luckily my dealer will help me in this, but I must say these days you expect quicker and better replies form the helpdesk than ‘escalating’ this. But, I am still hoping for a miracle! -
Alexander Gill : thanks for your answer! I'm feeling a bit hesitant on having a "mainboard" replaced: it leaves me wondering how much time it will take for the node2 to end up the same again... Did you receive any additional guarantee after having the multi media board replaced? How old was your node2 before it crashed?
@Rombout Schipper: how old is your Node2?
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All
support@bluesound.com will be happy to review your individual issues as each issue is different.
The vast majority of players stuck in upgrade are a network connection issue and can be resolved by connecting a network cable and in the future setting a DHCP reservation in the router to resolve future issues.
If that is not working, please reach out directly to The Support Crew at support@bluesound.com rather than posting here as we have to troubleshoot your environment - or in the rare case, it is a hardware issue, provide options.
Thank you for your patience and understanding.
Tony
Anthony Williamson
Product Support Manager – Lenbrook International
Bluesound|NAD Electronics|PSB Speakers
support@bluesound.com
1-855-531-4666
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