Can't access Vault from Wired Connection

Answered

Tom Breakfield

• January 23, 2019 16:25

I've been trying to delete some songs from my Vault 2i but could not access the Vault from my laptop which is connected to my router through a network cable. Just for kicks, I tried unplugging the wired connection and boom, the Vault shows up and I can access it - any idea why it wouldn't be accessible from the wired connection but is available from the wireless connection?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 23, 2019 21:15

  Hi Tom

  It would be something in your laptop and network settings... Was that wired connection going back to the same network?
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  Tom Breakfield

  • January 23, 2019 21:37

  I would have thought so - but I will see. I guess the simple fix is to unplug the network cable when I need to access the Vault 2i - obviously though, it is on my end and not your fault. Strange. Thanks!

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  Gary B. Freidman

  • June 12, 2020 11:32

  A typical example of the mediocre support from a company with such great products.

  -1
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  Tony W.

  Product Support Manager

  • June 12, 2020 12:44

  Hi Gary

  I'm sorry you came to that conclusion. Is there something I can help you with? Feel free to post here or e-mail us at support@bluesound.com or select Help, Send Support Request in the App so we can also receive the log file form your VAULT.

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