Feedback - Android app

Answered
Thor Erik

Hi,

I use the Bluesound system primarily with Spotify Connect and want to come with some feedback that I hope can be taken into consideration. 

  1. Having device volume control sliders in a side menu that closes by swiping is terrible design choice. The slider buttons are very small, so wrong presses results in the app thinking I want to swipe to close it. This is a major annoyance trying to control the volumes of my speakers.
  2. Recently the BluOS app does not register in the UI that I am playing through Spotify. So album images are no longer displayed, and it is stuck on the Optical Input page.
  3. Quite frequently the speakers play louder than intended or above what is set in the BluOS app when first pressing play from the Spotify app. Using the volume rockers on the phone triggers Spotify to play at the correct level.

Devices: Powernode 2, Pulse Flex 2, OnePlus 6 (Android 9)

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Comments

8 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Thor

    Thank you for your feedback. I have forwarded your feedback along for future consideration.

    That being said, we have seen #3 on occasion and it appears to not just occur in our products but other Spotify Connect products as well. Please check out Spotify's Support site on this one.

    Thanks for #LivingHiFi

     

  • Jason Wolford

    I am seeing number 3 on my Pluse 2i system. It does not matter what my audio source is or what platform I use to connect to the players. FWIW I am connection from iOS or Mac OS.

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  • Tony W.
    Product Support Manager

    Hi Jason

    The issue is actually in the Spotify App. We have done some research on our end and this is what we found out.You will need to contact Spotify for a permanent fix. This is caused by the volume control in Spotify Connect in iOS is out of sync with third party volume sliders.

    • Close the BluOS App and the Spotify Connect App on all other devices on your network.
    • Using an iPad or iPhone, open the Spotify App
    • Play a Spotify Album/Playlist on a BluOS Player via Spotify Connect
    • In Spotify, select Your Music, Settings, Devices and ensure “Devices Lock Screen” is disabled
    • In the BluOS App, Player Selection Drawer, select the same player as you did in the Spotify app
    • Make any volume changes to the Player, using the BluOS App 

    It appears that volume changes in the BluOS App relays the message to the Spotify app on the same device, causing a loop of volume changes. 

    Just disable “Devices Lock Screen” on any single device where you are running both the Spotify and BluOS app at the same time to resolve the issue. 

    The “Devices Lock Screen” is an option, Spotify added to their App early in 2018.

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  • Jason Wolford

    Hi Tony, 

    Thanks for the reply, as I mentioned, the issue does not appear related to the sound source and I do not use Spotify.

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  • Tony W.
    Product Support Manager

    Hi Jason

    My apologies... please select Help, Send Support Request in the App. We would like to see your Player Log File.

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  • Jason Wolford

    All good Tony, I did not mean to hijack this thread. I will follow up via "Help" in the app.

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  • Tony W.
    Product Support Manager

    You didn't - no worries...

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  • Thor Erik

    Hi again, any update on when a UI update I coming to the app? I find it utterly ridiculous the state that it is in. Do you not use the app yourselves? It's just icredibly cumbersome to adjust the volume when you have more than one speaker (which is the point of having Bluesound).

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