Firmware for Node 2 requested in order to solve red continuous light issue

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9 comments

  • Official comment

    Hi Olivier

    I am escalating your issue to our Support Crew. We will be in touch as we require some more details.

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    Peter van Woerkom

    Hello, I have the same problem!  Solid red light; I tryed to reset, no reaction,

    Please help, Peter

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    Tony W. - Product Support Manager

    Hi Peter

    I have escalated your issue

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    Velenturf

    I have the same problem as well. Do not get the email, despite several attempts. A link sent to me by the support team does not work at all. I am starting to believe the support system of Bluesound is thoroughly flawed. I was an enthusiastic ambassador of Bluesound in the past but I am not sure anymore whether I can recommend it to my friends. After having had several requests for help in the past, shouldn't Bluesound have made sure the issue was dealt with at its core? Just put the firmware on line without the hassle of having to provide personal info in order to receive an email that will not be sent anyway!

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    Harold Goldman

    Hi, i have the same problem with my node 2.

    First it would not mount my harddisk via USB. This was never a problem before.

    Tried other disk, or usb stick to no avail. This morning my node displays a solid red light and cannot be accessed anymore.

    Tried resetting but red light stay on.

     

    Some help would be appreciated!

     

    Regards Harold

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  • Hi Harold

    I am escalating your issue so we can gather more details and assist. We will be in touch. Thanks for your patience.

     

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    Kees

    I am also having the same issue. Despite various attempts I don't receive any email containing the link to download the firmware update. Please contact me.

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    JORDI SOLA HERNANDEZ

    Hola tengo el mismo problema y no logro solucionarlo

     

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    Tony W. - Product Support Manager

    Hello Jordi

    We will be in touch

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