Comments

86 comments

  • Official comment

    Hi Andy

    We are working with TIDAL to see about an updated API to include My Mixes in a near future release. Thanks for your patience.

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    Pibipi

    Hi Tony,
    To prove you're wrong, this is a part of the answer (referring the same issue) I got from Tidal on may 21:

    "After assessing your issue we advise you to contact BluOS Customer Support directly. They have developed the app that interfaces with TIDAL and will be able to further help you resolve the issue. They will also need to reach out to their TIDAL contact as needed."

    I'm happy to share the entire conversation with you, but I'd rather see Bluesound and Tidal start communicating as mature partners focused on service to their joint customers

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    Jan Sijm

    Does anyone know of other vendors of audio streamers that do properly support TIDAL and My Mixes? I am tired of waiting.

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    Ryan Sudding

    Hi Tony, 

    This makes no sense. This whole thread is about the fact that this part of Tidal was never available in the BlueOS app. Why was nothing said ages ago? I am baffled? 

    Surely if this was resolved in 2019, the thread should have been closed and treated as resolved?

     

     

     

     

     

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  • ALL!

    My apolgies - You have all had me going back and forth the past few hours finding out what went wrong. Turns out it was me who is in fact wrong. I have no excuse other than it's been a long and crazy time here at The Support Crew since we moved to a work from home model due to COVID-19.

    I have misread my notes here. The request for the TIDAL API was in fact opened 18 months ago as we scrambled to get an updated API from TIDAL - it was moved to SOLVED in the Spring of this year from our Engineering Team. In my confusion this morning, I was in fact looking at a Beta Build on my system. A number of us here at Bluesound have been running Betas in our home as we are struggling to get BluOS 3.10 out the door without access to our QA Lab due to Emergency Measures here in place by The Government of Canada and the Province of Ontario during the pandemic.

    I am sorry...

    Rest assured - I have shown you it is coming in the next release; which leads you all to ask the question "When's that coming Tony?" 

    I don't have a date... our initial release schedule had mid-May but in March we had to move everyone into their home offices here just outside Toronto. This has come with some unique problems and some unique opportunities which has moved our timeline... but it is coming and we will tell you as soon as we have details planned

    For more about firmware updates, new products or other great news, please Follow Us on Facebook at https://www.facebook.com/bluesound.hifi, Like us on Twitter @BluesoundHiFi.

    Thank you all for testing me, your enthusiasm and your persistence... but a mostly, thank you for #LivingHiFi

    Tony

    Anthony Williamson
    Product Support Manager – Lenbrook International
    Bluesound|NAD Electronics|PSB Speakers

     

     

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    Jan Sijm

    OK, thanks Tony for the explanation. I can understand that things can get challenging and confusing. Do n't worry about it.

    At least you gave us a sneak preview of what's coming by posting the information and screenshots. That's the good news we have been waiting for. Say hi to the development team and tell them that their efforts are much appreciated. We can't wait for that new feature.

     

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    G-Star Rocks

    Thank you Tony for taking the time to dig into this issue and for the detailed response. We look forward to the update. 

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    Pibipi

    Thank you in advance. I'm really waiting for that too :-)

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    Benoit Chevallier

    I really waiting for that too 

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    Jan Sijm

    Oh yes, I also want support for 'My Mixes'.

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    Geert Oldenbeuving

    Yes please prioritize this, since Tidal and Bluesound go so well together but discovering new music is now a hassle.

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  • Hi Pieter

    Please let TIDAL know as we look forward to an updated API from them...

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    Tibor TOHAI

    Hi,

    Why don't you go for a simple"cast-like" integration, like with Spotify? I think lot of users would prefer using native Tidal app by pushing one button that would cast music to a blueos player. This approach would also eliminate the need for going after platform updates and new features time-to-time.I mean BluOS GUI is good for local music browsing from NAS, but not the best experience for streaming service providers (opinion).

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    Pibipi

    Dear Spotify,

    If you read this, please help us and offer lossless audio. You have proven that you know how to solve these problems.

    Kind regards,

    A really frustrated hifi lover

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    Cyril Bonnet

    Isn't it possible to use the same api as mconnect or bubble upnp who already offer support for my mixes ??

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    Jan Sijm

    Is BlueSound still actively developing their products and software? I have n't seen updates for a long time. Nothing is happening with regard to TIDAL integration and support for 'My Mixes'.

    Does anyone know if Spotify has any plans to support lossless streams? I have also started looking at alternative hardware, because the combination of BlueSound and TIDAL is a problem for me. The gap between the functionality of the native TIDAL app and what is offered in the BlueSounds controller is just too big. I hope another vendor can do better.

     

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    Robert Brugman

    Are you even doing anything to solve this? It’s sad to see how little improvements are made to the blue sound app and services. The app is not user friendly and that you can’t use tidal in the same way as using the native tidal app, is sad. 

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    Ryan Sudding

    Hi Tony. I don't believe that to be the case. Your platform draws people to Tidal. Normally partners have more power than individual paying customers. And you know exactly how many customers are using Tidal through your platform, so you have way more say than I do as an individual.

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    Robert Brugman

    It has not been solved. I don’t see mixed anywhere in the app.

    Where is even some innovation at bluesound? The app sucked a year ago and still sucks. There are so many other ui issues.

    But the my mixes... I can’t find them. Can you make a screenshot tony, so I can see where I need to look?

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    Alexander Laufer

    Doesn't work. Nothing wrong with my account, Tidal app works perfectly. I also don't understand why this has not been communicated earlier, apologies would be appreciated. A working feature, also.

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    Robert Brugman

    That is weird. How do you get that?

    This is what I have, no My Mix. Or did you save them yourself ?!?

     

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    Ryan Sudding

    I also don't see MyMix in that section. I am on iOS App 3.8.3 and BlueOS 3.8.13 and still nothing. 

    Tried the workaround from Tony without success

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    Michał Suski

    That's very good news Tony! Thank you :)

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    Ryan Sudding

    That's great news Tony. Thanks for clearing that one up. Makes perfect sense now. We appreciate the honest feedback and look forward to the new capability.

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    Pibipi

    I really appreciate an honest response. So, thank you for that.

    And yes indeed, this is good news, but with mixed feelings. It took some time and a lot of effort from us.

    I don't want to be ungrateful, but Tidal is evolving and new options are emerging, such as 'recently played', 'Producers & Songwriters', 'Your History'. Will Bluos be able to keep up from now on?

    Best option for me remains a native integration like Spotify has.

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    Pibipi

    Hi Tony,

    Now you do it again. You point to Tidal. And that is precisely what worries me. I do not feel and see that you (Bluesounds and Tidal) take your responsibility to stand together for your customers. Only a joint effort will really make us happy.

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    Nigel Sargeant

    I would very much like to see this added. Thank you 😊

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    Pibipi

    Hi Tony W.,

    I Really think this is taking way too long. Today I got an update for my bluesound module, so I thought: YES, today it will be solved.............................not :-((

    I'm starting to lose my confidence in Bluesound as platform for for audiophiles. Because the time you take to integrate My Mix doesn't give me the feeling that Tidal users matter.

    Sorry for my harsh words, but this is really frustrating to me

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    Pibipi

    Okay, good to know that the bottleneck is with Tidal. I definitely will let them know.

    Next time please keep us informed so we can help pulling the right strings.

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    Rasmus Skoven

    Any updates on this ?

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