If your library is lost, it may be because of a failed hard drive or loose cable connections to the hard drive.
If you are no longer in warranty, you may be able to fix the problem on your own. (Note that Bluesound states that working on the internals of your Vault may void the warranty, if the warranty hasn't expired.)
Remove the power cord and cables.
For Vault 1, remove half the cover:
* On either end of the recess in which there are the power inlet and ports, there is a ¾” by 2” (approx..) plastic cover. There is a very slight indent on the bottom of each.
* Using your fingers or a thin blade, pop off these covers.
* Underneath are two small Phillips screws. They may be covered with a piece of transparent tape, sticky on both sides. Remove the screws and one side of the cover pops off.
Remove the hard drive:
Unscrew the four screws holding the hard drive to the frame.
Pull out the drive:
Remove and reconnect the two cables, ensuring that they are firmly seated.
Reinstall the hard drive.
Reconnect cables and power.
Listen for a quiet sound of the hard drive running.
Wait 10 minutes.
Using the phone app …
Help | Diagnostics | Reboot (may not be necessary, but just to be sure)
Wait 10 minutes.
Settings | Rebuild index. Should see status messages for every 500 songs indexed.
* * * You should now have your library back. * * *
If the hard drive has failed, you can follow the above procedures, but replace the old drive with an new one. The new drive may need to be formatted for the EXT4 file system (takes special software unless you have a Linux computer handy).
Obviously, you’ll also need to Restore from a backup copy of your library.
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