Airplay not woking with IPAD AIR 2 and IOS 12.1.1

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    Tony W. - Product Support Manager

    Hi Radu

    Thanks for your patience as we are extremely busy over the Holiday Buying Season. We will get to you shortly.

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    Radu Nistor

    Hi Bluesound,

    Several days have passed since your last response and still no answer for my issue.

    Although i provided the log file from my node 2i, all I get as a solution is a link from Apple site on how to turn on Airplay which of course is not even relevant for my issue.

    My problem is that i get an error (unable to connect) when i try to connect to node 2i. Looking in the log file provided (diagnostics.txt file) i can say that when error occures the following line is inserted in the log file:

    Dec 11 16:30:49 (none) user.info AirPlay: [AirPlay] Control pair-setup HK (192.168.1.89:49191), type 4 

    I am very disapointed with the airplay implementation given that it was a key feature in the decision of buying the streamer. Now after a long waiting the feature is implementing but is not working for me. 

    I must say that I am equally disapointed of the quality of Bluesound after sales support.

    Thank you,

    Radu Nistor.  

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    Tony W. - Product Support Manager

    Hi Radu

    Please continue to work with our Support Crew with your open issue. We are looking into it.

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    Jörg-Alexander Paul

    any solution to this that can be shared with the community. I have the issue with a node 2i that I unboxed yesterday. 

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    Tony W. - Product Support Manager

    Hi Jorg-Alexander

    The AirPlay issues Radu was seeing were due to the device being locked. If you are having issues, please select Help, Send Support Request in the App and we will be happy to assist.

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    Eivind

    How can I get hold of the debug logs?

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