BluOS bad reputation

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    Tony W. - Product Support Manager

    Hi Nicola

    We have worked very hard and made considerable improvements to create an improved experience. 

    The issues you here are almost always based on poor wi-fi. Many of those consumers are using low grade Internet Service Provider routers located in the back corner of a home and expecting full 24/96 Hi Res output to all rooms in your home. Imagine playing Netflix to 4 4K TVs in your house at the same time... 

    We know and we are here to assist. If you do have issues or problems we are a click away at support@bluesound.com and will help you identify issues and recommend home networking best practices.

    We do hope you consider #LivingHiFi.

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    Rupert mandl

    Hello Nicola,

    I have an BluOS Controller on iPhone and iPad and also one on Windows desktop for my two Bluesound devices (Vault2 and PulseFlex) and are very satisfied with them.

    Also the performance issues which some of the users reported after the last major upgrade couldn't detected by myself. I use Tidal and Spotify as streaming services, also TuneIn.

    If you have other specific questions I would be happy to answer them with my experience.

    Rupert

     

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    Tony W. - Product Support Manager

    Thank YOU Rupert

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    Rrp

    hi Nicola,

    BS is a terrific system, I have 4 units and no troubles at all.

    The problems with BS are most in front of the units, but not the units itselfs... ;)

    -1
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    Nicola

    Hello to everybody,

    thanks to all of you for your comments, they were helpful to clear my doubts.

    In my specific case, the Node 2i would be located next to my receiver and will be wired to the LAN of the house, through the Gigabit Ethernet RJ45, Wi-Fi will not be used. So this should exclude any potential problems with wireless connection.

    I read so many good reviews of the device itself, especially quality of sound and hardware content, and I was surprised to see that the controlling application was not up to expectations.

    Thanks again,

    Nicola

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    Rrp

    perfect :)

    you only have to consider that the manual is a kind of non existent, a short recipe and that's all...

    I hope BS has fixed the bug in the BluOS, existent in v3.0... for some users

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    Jacob St-Laurent

    Hi Nicola,

    If you are using iOS as a controller, be aware that some advertised features have been removed without warning.

    You can no longer play directly from your iOS devices.

    If you buy the Node 2i, Airplay 2 will allow you to work around that limitation. I just have to say I personally regret having 1500$ worth of equipment that was rendered obsolete with a firmware "upgrade".

    Jacob

     

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    Nicola

    Hi Jacob,

    yes, I have read users complaining about playing direct from iOS devices using Node 2 and not the latest "i" generation of players.

    Any reasons for this "downgrade" ? Technical limitations ?

    Nicola

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    Nicola

    Rrp,

    I know about the almost non-existent manual. Most of the learning or tricks have to go through the search on the Bluesound support website. This is what I am doing now in order to find out if some of the features that I am interested in are supported.

    Nicola

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    Rrp

    yes, the BS-websupport is very helpful, you can learn a lot...

    @ all: if you want a "better" SQ, you can try to use the Node2(i) with an good external DAC, I'm using mine with a Mytek Liberty and I'm more than happy with it. I didn't expect such an increase of the SQ 

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    Nicola

    Mmmm...this sounds not encouraging:

    https://support1.bluesound.com/hc/en-us/community/posts/360017195974-NODE-2-slows-down-after-version-update-3-0-0

    Rrp, I guess this is the bug in BluOS 3.x.x that you are referring to.

    Too bad, I think I will hold my Node 2i purchase for now ...

    Nicola

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    Rrp

    funny story... I never had issues with my old Node2 or my new Node2i, my friend has/had the described issues...

    his Node2 worked fine with my LTE-modem, my Node2i didn't with his modem... but his old Node1 also worked fine with his Modem... so it could be a BS-bug or a modem-bug... everything is/was possible. 

    if you have a mobile LTE-modem, you can try the connection directly in the shop... 

    I think, that very little users has/had the bug... there isn't too much noise about ist...

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    Tony W. - Product Support Manager

    Hi Nicola (et al)

    As mentioned on that thread you were referring to, any time we see audio dropouts or network lag it is always attributed to the home network environment. Keep in mind Bluesound Players do not down sample (like say Netflix does)  and you get the full stream. It's also not about the Internet provider. You can have GB throughput to your home but if your router is in the back corner of the house and you are in the exact opposite corner two floors up, if the packets are not getting from your local router to the Player you will have problems.

    Most of these cases can be resolved by reading the Support Articles we provide on this site under www.bluesound.com/network101. For more difficult fringe cases, our Bluesound Support Crew will be happy to assist in providing best practices and recommendations tailored to you. 

    We are just a click away in the App using Help, Send Support Request.

    We do hope you start #LivingHiFi

    -1
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    Jacob St-Laurent

    Hi Nicola,

     

    Just to be clear, the hardware is great. I LOVED my BlueSound wireless speakers. It was a result of a BluOS "Upgrade" that ruined my experience. The only explanation given was that it was necessary to comply with Apple's Airplay2 for gen "i" equipment. Since my hardware doesn't have an i, I'm SOL. There is only one version of the app for all gens of players. (It's not a technical limitation, it is bad business practice.)

     

    I thought you were planing on having the device wired?

     

    As for Wi-fi issues... I have not had issues, using three routers (an old WRT G, a Lynksys N3000, and now the Bell homehub 2000 (AC).

     

    That said, being a tech-head, if I had any dead zones in my home when it comes to wi-fi, I would go with a mesh router. That is likely the future anyway as the higher the router speeds (higher frequencies) the harder it is for those frequencies to pass through physical barriers like walls, floors, etc.

     

     

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    Nicola

    Hello again,

    just an update:

    At the end I decided to get a Node 2i, and I have to say that I am very happy so far with it. The worries I had were not justified (cross my fingers). Everything is working very well and the sound is really wonderful (at the moment with provided RCA cable to my AVR using Node 2i DAC). Waiting for digital coax cable to test it using my AVR DAC and compare with RCA cable.

    BluOS application is very nice and I also like it.

    So far so good, very happy.

    Thanks to all for your help.

    Nicola

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    Gordon Delgado

    It's too late, but I was going to say that you should mention what you will be using it for; streaming from the internet or playing your personal collection.

    I think that people who criticize the interface are comparing it to Spotify et al. Short-attention-span-type music "consumers" ;-)

    For your personal collection it is great; (far more convenient than spinning LPs...) If you are like me, you will be playing it all the time, so it's easy to find stuff to nitpick. But it works and sounds fine.

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    JimmyMack

    The hardware is great & sound quality excellent. Moving from a Squeezebox Touch to the Node 2 has solved all my connection issues. It's hardwired to my Synology NAS through 20 feet of cable just as my SB was & the Node 2 connects EVERY time! No issues there, but the Android app needs work. It looks very good but is not very flexible. Touching a tune makes it play immediately & there is no way to change the default to play next, or whatever. The 3 dots at the right sometimes brings up a sub-menu but that is VERY hit & miss. The Info link links you to Last.FM, a shill site, instead of a real info site like AllMusic or even Wikipedia. I'm keeping my fingers crossed that there will soon be meaningful updates, but in the meantime I'm just enjoying the music!

     

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    Gordon Delgado

    Hey JimmyMack you are right on about the Android GUI needing tuning and "Info" link being a shill site!

    Time and again I have tried to hit the ellipsis (...) to the right of a song to get the sub-menu - only to have the song immediately begin playing.

    The GUI drives me nuts too! See Request #52220.
    Its been a while but nothing was ever done.

    I have complained as well about the "The Useless 'Info' Link In Songs", and all I got back from a support was cheekiness - claiming that everything is perfect!

    Basically, it's click-bait - they just want to show you adds while you are playing music.

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    Ewen

    Nothing but problems. The blame is put squarely on 'network' problems and not on their system.  Brand new computer, brand new tablet, brand new high-performance router, fibre connection.  Advertised as a wireless system but suggested 'fixes' all involve hooking up to wires.  Don't touch it!

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    Tony W. - Product Support Manager

    Hi Ewen

    Computers and Tablets don't affect network performance. A Fibre connection is to the front door of your house. You still have to deal with the existing environment inside your home. Bluesound Players do not use variable bit rate to reduce sound quality just to get the music to play... as a result, you have to have solid network signal to your Players and yes a high performance router is an excellent step but router placement and configuration is equally as important.

    Check out http://www.bluesound.com/network101 to ensure how to do this.

     

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