No Pulse Mini Wifi Hotspot visible

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    Tony W. - Product Support Manager

    Hi Kim

    Please unplug your PULSE MINI for 30 seconds and then plug it in. If your Network Credentials changed, after 5 minutes, the PULSE MINI will give up looking for the network and time out to a solid Green LED.

    At which point, run the Add a Player Wizard in the App (www.bluesound.com/setup).

    If the player does not time out, try moving it to your router and plug it in using a network cable and then change the wifi credentials in Settings, Player of the App.

    Worst case, you can factory reset it (but you will list all customization including stored playlists and will have to log into music services again - so try the above methods first...); https://support1.bluesound.com/hc/en-us/articles/200272046

     

     

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    Kim Shore

    Hi, 

     

    When I follow the instructions via www.bluesound.com/setup) I get as far as Add a Player, but then when I try connect it says I have an update error. 

     

    When I follow the instructions for adding a Pulse Mini, it says I need to configure the wifi by going to setup.bluesound.com, and press "Go". But this just points me to https://support.bluos.net/hc/en-us/articles/360000057968-How-do-I-connect-my-BluOS-Player-to-the-network- ?

    Do you have a contact number in Australia? 

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    Tony W. - Product Support Manager

    Hi Kim

    The error you are seeing is because your phone is not connected to the Player's WiFi Hotspot.

    If the LED is Green, please open the settings on your phone and look for the network called NODE-XXXX (or what ever your model is). Join it and then rerun the Wizard.

    If the LED is Blue. Close the App and relaunch it.

     

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