Vault 2 won't rip, can't find on network

My Vault 2 now appears to be a glorified Node 2 with a stored library. A brand new CD, played ONE song, would not rip even after 10 attempts. I had not bought any CD's for about a year, so I guess it forgot how to rip. I tried to rip the disk using Windows Media Player but now I can't find the Vault 2 on my network. It shows "Blue" and plays Tidal HiFi with no problems. I can play it's own library from either of the other two Bluesound players on my network, a Powernode 2 and BluOS module on my NAD T758 so I know it's connected but I can't see it in Windows Explorer. Very frustrated, been at this for two hours with no success.

Adiel R. - Support Crew Member

September 21, 2018 15:48

Hello Kenneth,

To help us look further into the situation you are encountering please send us a support request at support@bluesound.com through the BluOS app. This can be found under Help > Send support request.

We will look into your situation right away.

Vault 2 won't rip, can't find on network

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