drop-outs

Answered

Jaap van Moppes

• August 21, 2018 14:40

hello,

a month ago I bought a NAD C368 amplifier with the BluOs module built in.             I connected the device with an ethernet cable to my FritzBox modem. The NAD plays excellent, but the BluOs device causes frequent problems.          Very regularly I experience drop-outs and prolonged no-sound moments when playing music through either Deezer or from the USB connection. There is no connection problem at the same time with laptops and mobile phones.

Jaap

 

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• Official comment

  

  Adiel R. - Support Crew Member

  • August 22, 2018 18:54

  Hello Jaap,

  Could you please send us a diagnostics log to better understand your issues.

  This can be found in the BluOS app under Settings > Help > Send support request.
• 

  Olly Black

  • August 17, 2021 08:28

  I would love to know if and how this has been resolved. I am a month into continuous dropouts. Have had a lot of help from Bluesound and nothing has helped yet. I even bought a 15 metre ethernet cable to connect directly to the node 2i. No Joy..

  I have received a very complex email regarding multiple changes to the router settings which is beyond my capabilities.

  Would love to find a solution soon.

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