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26 comments

  • Official comment

    Hi Nathaniel

    We are continuing to work closely with Apple to bring AirPlay 2 to you as quickly as possible. Thanks for your continued patience.

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    richardpaulgray

    Update please Bluesound !

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    Richard Crans

    Can you tell which products are going be ready for AirPlay 2 ?

    Second question is off course when :)

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    Nathaniel Smith

    Hello Bluesound! Any update? I've had a great experience with the system I have, but one reason I bought it was because I was led to believe Airplay 2 would soon work with it. Could you please answer, definitively, whether the Powernode 2 and Pulse Flex that I purchased in spring of 2018 will work with Airplay 2? And an estimate on when?

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    Marco Laurenti
    I think airplay 2 will only be available on the next generation bluesound 2i, unveiled today ...
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    Nick Atkins

    Can someone from Bluesound confirm that indeed Airplay 2 will only be supported on the 2i product range?

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    Tony W. - Product Support Manager

    Hi Nick (et al)

    We apologise for the delay. Apple continues to require hardware manufacturers to include an authentication chip inside their products to be compatible with AirPlay 2. While AirPlay 2 compatibility is delivered via software to authenticated hardware products, older Bluesound products (Gen 1 and Gen 2) do not have the hardware authentication chip built-in, and cannot be updated with AirPlay 2 support. Other brands have announced the same type of implementation. If you would like to add AirPlay 2 to your Bluesound eco-system, you can group a Gen 2i Player to an older generation Bluesound Player to take advantage of this feature.

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    Nick Atkins

    Thanks for the reply Tony and I understand the technical reality. However, many customers, esp. those of us in the last 6 months, bought their Gen 2 devices with the expectation of being able to use Airplay 2 when it was made available. Now that seems not to be the case, you are asking existing customers to make another purchase to enable Airplay 2? I would prefer to see some sort of trade-in / upgrade program in place as a good faith move.

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    Nathaniel Smith

    Thank you for the information. When I purchased Bluesound equipment (Node and Pulse Flex) last winter, I had the choice between Bluesound and Sonos. The vendor I bought from recommended Bluesound, and said that Bluesound guaranteed the equipment would work with Airplay 2 when it was released. I asked him several times about this, because I did not want to buy something that would be obsolete in six months.

    So, I'm disappointed! I understand that there are apparently technical issues that made this impossible, and maybe they were unexpected for Bluesound. I've been very happy with the sound system otherwise, and hope to continue using it.I hope that you will respect your customers enough, however, to help us upgrade to what we thought we were getting in the first place.

    I will visit my vendor to ask him this question, but -- Is there any plan to offer a trade-in, or coupon, or solution, for people like myself who bought equipment in the past year under false pretenses?

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  • If you did purchase from Bluesound.com after September 1st of this year, please contact us as we do have some options for you.

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    Nathaniel Smith

    I purchased my system in January of 2018, because my vendor was insistent that the equipment would work with Airplay 2. I'll be extremely unhappy with Bluesound if you are not able to support customers who were misled in this way.

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    rene de laat

    Would this then mean also the MDC bluos2 module needs replacing and if so when will it be available in the Netherlands.

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    Nathaniel Smith

    Another question. If I purchase a Pulse Flex 2i (I hope with a discount, since when I bought some equipment last winter I was assured it would work with Airplay 2), it sounds like that will add Airplay 2 functionality to my Node 2 and Pulse Flex 2. Is this true? Will it add FULL Airplay functionality? That is, will I be able to select from those three speakers in the Airplay menu, just as I can currently with my Apple TV, etc.?

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  • Hi Nathaniel

    You will be able to select your PULSE FLEX 2i as an AirPlay 2 speaker and then group that player with existing products such as your NODE 2 in the same way you can with Spotify Connect or Bluetooth.

     

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    Nathaniel Smith

    Thanks for your answers and your support. It sounds like simply adding one Bluesound 2i device to my stereo system will not give the remaining devices full Airplay functionality, only add them as extensions. It also sounds like Bluesound will not be offering any kind of replacement policy or purchase deal for customers like myself who were sold systems and told they would be Airplay 2-compatible. If that is the case, I have to say i'm very disappointed with the way this was rolled out. (Don't blame Apple -- take responsibility for your own products, please.) I will be asking my vendor if he will offer any kind of trade-in or exchange, since he was the one that assured me Bluesound would support Airplay 2 in the system I purchased last January. I imagine he'll be getting lots of such requests from folks who bought Bluesound devices in the last year.

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    Frank Willems

    I recognize the same frustration and disappointment and I have the same problem. I guess hundreds of other Node 2 users too.

    This is a very bad release strategy and roll out.

    Bluesound please come with a better solution and answer, this is not very professional; Keep your customers waiting more than a year to get their Bluesound equipment connected to Apple Music and then release a newer hardware version which is compatible to Apple. Not good! 

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    alexander smith

    I'm actually pretty shocked that blusound is doing this. The product is awesome and love the OS. I sold all of my Bang & Olufsen cause of the lack of support from the company and blusound is starting to act the same way. This equipment isn't cheap and now I'm being limited or if i want to use Airplay2 i have to buy a new product. Wow! I have 3 speakers and a node 2 that were all bought in the past 7 months to replace the Bang & Olufsen that i had cause bluesound supposedly had way better support and i loved how the OS worked and now Bang & Olufsen will work with Airplay 2 but bluesound wont. LOL!

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    Bas B

    Wow, what a huge disappointment this is. Leave your customers waiting in limbo for months, pointing to apple for the complete lack of information and then finally this is Bluesounds response?! Seriously?! Just buy new hardware?! It’s no big deal since other brands have announced the same type of implementation. I did not buy a device from Sonos, I bought a device from Bluesound. I don’t care about Sonos.

    Why have you been misleading your customers all this time? You could (and should) have informed us months ago about the required authentication chip. That way customers can deceide for themselves whether they want to spend money on hardware that will be obsolete in a couple of months after they buy it. I find it really hard to believe you didn’t know this when the bluesound – Apple partnership was announced last year.

    Looks as though, as many customers have pointed out, Bluesound does not care about happy customers, but only about shifting boxes.

    What are you gonna do about this?

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    richardpaulgray

    Bought my set up pre announcement, so was just pleased to see integration with airplay on my horizon. Now that bluesound have taken the wind out of my sails, I’m grumpy but not to the level recent owners have the right to be.
    Fair to say I think, that this is a clusterfuck. A mismanaged PR clusterfuck in which Bluesound have pissed on the suede brogues of their base.
    Don’t be that guy Bluesound, suck it up and figure out a way to make it right.

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  • All

    Thank you fro your patience. You can see through this thread where I have tried to explain it; https://support1.bluesound.com/hc/en-us/community/posts/115010185788

    Apple's requirements to communicate between iOS devices and AirPlay2 end points to securely and safely transfer data without compromising other data security requires the iPhone or iPad to encrypt data and authenticate it. All iOS device rely on a specific chip set to accomplish this. Apple is very concerned about iOS devices being hacked so at this time will only deliver that authentication encryption through hardware. They have asked all their AirPlay 2 partners for this model and will not be delivering AirPlay 2 through software.

    Older Bluesound Players did not include this specific chip set but the new Bluesound 2i does.

    I hope that helps explain it.

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    richardpaulgray

    Surely the point is that many people have bought BS systems based on false information. If Apple moved the goalposts isn’t really your customers concern. Bluesound shifted units on the back of compatibility, if you can’t see that there’s a real grievance here You’re missing a trick.

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    Chris

    I have been in an extended exchange with Bluesound tech support on this.  I don't particularly care about Airplay 2 as such, but I do care about being able to use my existing hundreds of Apple playlists which I assembled manually using taxonomy of my own devising to organize my lossless classical music files.  I initiated contact with Bluesound when all of my playlists disappeared and couldn't be recovered.  After more than a week of back and forth, I'm told that the only way to keep the playlists is through Airplay 2, which isn't supported on Pulse 2 speakers.  I just bought mine in July, and did so explicitly to play the lossless file playlists already physically stored on my iPhone.  Bluetooth isn't an acceptable alternative because it is not lossless and it drops out if the phone is in another part of the house.  And I should not have to buy another product to get this functionality back.  Bluesound needs to support its products by giving customers who lost functionality as a result of these changes a free upgrade to the latest versions which support Airplay 2.  Apple may require a chip that isn't in the gen 2 players, but that's hardly your customers' fault.

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    Tony W. - Product Support Manager

    Hi Chris

    If you create a network share from the iTunes Library on your PC where your Music is backed up, the XML based playlists in iTunes should import automatically.

    Here is how to create a a Local Library using Network Sharing

    Windows; https://support.bluos.net/hc/en-us/articles/360000186887

    Mac; https://support.bluos.net/hc/en-us/articles/360000197008

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    o

    Disappointed!  no AirPlay2 .

    My dealer in Norway promised airplay2 on 2. gen Bluesound

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    derek hamilton

    I find it appalling that the announcement from Apple regarding AirPlay 2 included Bluesound on the screen, and nothing was made clear that we would likely need to buy new kit sometime in the future to enjoy it.

    You guys are telling us that Apple is requiring an authentication chipset, but my understanding is that Apple removed the requirement for including an authenticating chipset awhile ago, around the time they relaxed this authentication for HomeKit integration.

    It was announced at CES that a crop of 2019 TVs will support AirPlay 2 and Vizio is supporting it in models released back in 2017. These will have been announced prior to Airplay 2 being announced later in that year and surely do not include said chip.

    This now feels like a money grab to get everyone who wants AirPlay 2 support to buy a new speaker.

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    DENIS

    Bluesound Pulse 1 is my last Bluesound purchase.

    Before buying Pulse 1, I asked the support service on this forum: “Will Bluesound 1 get Airplay 2 support?” Support answered me: of course. Well, I bought, fool.

    Dislike and unfollow.

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