Node2 goes missing from all iOS devices

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8 comments

  • Official comment

    Hi Robert

    We have not had any irregular reports due to the upgrade. I am escalating your issue to our BluOS Support Crew who will help trouble shoot your networking environment and see if they can spot what is causing the network discovery issue in your App.

     

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    Jim Schneider

    I have the same issue. My iphone will lose connection to the node but reconnect on its own while my ipad loses it and i have a heck of a time getting to see the node

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  • Hi Jim

    We will want to more details about your home network. Please send us a log file by selecting Helps, Send Support Request in your App to get started.

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    Bradd Lewis

    any update on this as I have the exact same issue

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    Robert Gordon Mercer

    After this happened a few times I ended up uninstalling the iOS App from the affected devices and then reinstalling, this seems to have fixed the problem (for now).

    This is what I did:

    1) Removed the iOS App

    2) Re-installed the iOS app

    3) Start the App and accept the terms and conditions

    4) Choose your player to get all the play lists and everything back the way it was.

    As I still don't know what caused it I have no confidence it won't reappear - I'm just keeping my fingers crossed.

    Hope that helps others in a similar predicament.

    Robert

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  • Thank you all for your patience. This week we introduced an update iOS App to help resolve some issues consumers have reported. If the problem persists, please feel free to e-mail us at support@bluesound.com and we will help troubleshoot individual issues.

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    Joke Jong

    i just found out from support that ios is no longer supported through wireless playback!!! AAAARRRGGHHH!!!!

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    Paul Cotton

    I had this problem too; one device recognized all players, another didn't.

    I solved this by turning off the problem Ipad's (or other device's) Wifi, then turning if on again.  Alternatively, one could try resetting the network by doing one of these: (1) disable the network at the router or modem, then enable it (in the Admin program).  (2) Turn the modem off for 30 sec, then on again.

    I would try the above before reinstalling the player, which is more work.  However, if one decides to do that and the player is showing blue LED (being connected to home network), it will be necessary to unplug any ethernet from the Node and disable the home network so the Node will offer to connect using it's inboard Wifi and show solid green. Then connect to the Node's Wifi.  Then and only then,  re-enable the home Wifi and finish the install.

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