Connectivity Problems
Answered
In anticipation of our new system including Vault2, we upgraded our home wireless internet (by switching to Comcast). The Vault2 conncects to the wireless modem by ethernet and at first We had the connection. Vault2 would quickly get to solid blue. But the last few days, Vault 2 does not get past flashing green, meaning no connection. Nothing has changed that we are aware of (and before taking the group’s time, we had our millennial sons over, as those of us of a certain age find all of this very confusing). On the modem, the 2.4 connection is solid but the 5 connection keeps flashing, almost but not quite in sync with the flashing green on the Vault2. Is that the problem? I didn’t notice this earlier when the Vault2 was reaching solid blue and everything seemed fine.
Separately, we remain confused that (1) the bluesound app on my iPad reaches the Vault2 (when we have connnectivity) via Bluetooth (2) while my Mac laptop was connecting over the wireless. Is this anything to worry about? Are we leaving anything on the table connecting via Bluetooth (once connectivity is restored)?
Thank you.
-
Official comment
Hi Carmen
The flashing green implies no network connection. Check the cable and make sure it is tight. If that fails, try restarting the router.
If problem persists, (and for your follow up questions) I would say, please select Help, Send Support Request but since you have a network connection, either repost here and I will escalate to support or e-mail them directly at support@bluesound.com
-
Both my Node2i and Powernode2i, connected by cable, some days ago didn't connect anymore with the App (Android and Windows10) One day later I happened to changed my modem/router to a newer model. I hoped this could initiate a new start, but nothing happened.
I have tried many things, nothing works, sighh.
If I delete the Bluesound App will I then loose al my files and settings?
Thanks for your advice,
A dedicated Bluesound user,
CW
0 -
Deleting the Bluesound App will not loose any of your setting or credentials for music services. If you factory reset your Bluesound devices then everything will lost and you have to start from scratch.
When changing your Router absolutely every device that is networked (wired and wireless) has to power cycled after the new Router is up and running. Reserving IP address is alway a good idea especially for Bluesound devices, any sharing device for local music such as a NAS and devices you use as a controller.
As you are using Ethernet see if you can connect using a controller that is also using Ethernet such as a PC / Mac.
0
Please sign in to leave a comment.
Comments
3 comments