Stereo Group Pulse 2 with Analog Input

Answered

Comments

5 comments

  • Official comment
    Avatar
    Tony W. - Product Support Manager

    Hi Bijan

    We will want to see the log file from the left speaker as I suspect it is having connection or network interference issues. Check out..

    www.bluesound.com/network101

    To send us the log file from the secondary speaker of a fixed group is admittedly tricky but here's how;

    • Locate Player IP Address in Help Diagnostics
    • Go to http://xxx.xxx.xxx.xxx/ of what ever the IP is in a web browser
    • Select Show Other Players form the menu
    • Select the Left Speaker
    • From that Menu, Select Send Support Request and fill out the online form

    We will be in touch...

    Comment actions Permalink
  • Avatar
    Bijan

    After trying all possibilities sadly I returned the second speaker, having said that I want to have the stereo experience with Pulse 2 speakers and I be more than happy to purchase the second speaker again if you can assure me there is no known problem with the analog input in stereo mode. 

    what was strange when I streamed music from my iPhone there was no interruption or sound distortion on the second speaker but the problem was there when I used the analog input which is my main use model.

    Is there additional equipment such node 2 I have to use to avoid this problem?

    0
    Comment actions Permalink
  • Hi Bijan

    There is no additional equipment required. As mentioned, the issue is networking related. I did happen to check and Bluesound Support Crew never heard form you regarding the instructions I mentioned above...

     

     

    0
    Comment actions Permalink
  • Avatar
    Bart Laurijssen

    I have the same problem with the optical input. Everything is fine with spotify but optical never sounds oke. I have many contact moments with your support crew but the problem still remains. I had a netgear R7000 router and al settings where oke. I am trying the m5 deco mesh system at the moment. But still the same problem. The supportcrew had mentioned there was a bug in software and the techteam is working on a solution. So i hope it will be solved soon because it's been +/- 6 months now.

    I don't think it's ok too just blame it on a the network when your team knows there is a bug!

    0
    Comment actions Permalink
  • Avatar
    Tony W. - Product Support Manager

    Hi Bart

    I apologise for the confusion. The 'bug' has to do with the reliability in general of UDP network traffic and having your Players receive it timely. It is caused by unreliable delivery of packets across congested networks. We are looking at ways to improve our existing forward error correction issues if and when they arrive but resolving and installing your network best practice methods as mentioned above will help eliminate errors as much as possible.

    0
    Comment actions Permalink

Please sign in to leave a comment.