connection failed with TIDAL

Answered

Kurti

• March 23, 2018 15:09

Dear bluesound team, first of all, the sound quality of your products is really great - all thumbs up.

But since a few days I have got problems with the TIDAL connectivity.

- "connection failed" messages all the time every new song -

iTunes library NAS streaming works fine, radio streaming as well, only the TIDAL connectivity doesn't work properly. Listing via bluetooth with the native iOS TIDAL App works fine too.

The router stays in the same room, network strength is high, I didn't change anything ...

Do you have an idea?

Thanx a lot - Kurti

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 23, 2018 18:10

  Hi Kurti

  Thanks for the kind words... 

  We have seen this occasionally, try logging out and logging back in to TIDAL; https://support1.bluesound.com/hc/en-us/articles/200826167

  If the problem persists, please select Help, Send Support Request so we may see your log file.

   
• 

  Kurti

  • March 23, 2018 18:21

  Whoop! I've tried it separately from the web frontend of each player ... And? It worked!!! Now it flews.. I am happy again!

  Many thanks!!

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• 

  Ian Morris

  • July 28, 2021 01:11

  Sorry to revisit this old post, but have been having the identical problem, but your solution hasn't helped. I have restarted everything multiple times, the wi-fi plays my NAS library without pause. I see above you want to see a "log file". How do I do that?

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• 

  Tony W.

  Product Support Manager

  • July 28, 2021 12:45

  Hi Ian

  Help, Send Support Request in the App and the log file is sent to us auto-magically. Once we have it our Support Crew will be in touch via e-mail

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