Comments

7 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Steve,

    I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.

  • Michael Murphy

    Same issue on Node X... Qobuz Connect is broken. However, Roon playing Qobuz works fine.

    0
  • Sasha

    I have the same problem with the NAD M33. Qobuz does not work from BluOS and Qobuz connect does not work from the Qobuz app. Please tell me what can be done to make everything work?

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Sasha , that’s a Qobuz error, BluOs is unable to get tracks in a timely manor. You can try logging out of Qobuz in the BluOS app and back in again, this will hopefully connect to a different server. Qobuz also has routing issues and this can be helped by using a DNS server on your router such as Google or Cloudflare.

    If this does not help then after the error message in the BluOS app “send support request”, this will send the logs to support for further investigation

    1
  • Sasha

    Hi Seppi,

    Thanks a lot for the quick reply. I tried to do everything as you suggested, but nothing could be fixed. I logged out of my Qobuz account and rebooted M33. I installed DNS on the router 8.8.8.8 and 1.1.1.1 - there is no connection. Before the upgrade to BluOS 4.12.11, I could listen to Qobuz from the BluOS app. Now I don't have Qobuz Connect and I don't have Qobuz connection via BluOS. I see that I'm not the only one with this problem. Maybe there are other solutions?

    P.S.
    Everything works fine through Roon

    0
  • Seppi Evans
    Hi-Res

    Please email NAD for support of your NAD M33 support@nadelectronics.com They will be able to help you.

    0
  • Sasha

    OK. Thank you

    0

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