Comments

9 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Steve,

    I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.

  • Michael Murphy

    Same issue on Node X... Qobuz Connect is broken. However, Roon playing Qobuz works fine.

    0
  • Sasha

    I have the same problem with the NAD M33. Qobuz does not work from BluOS and Qobuz connect does not work from the Qobuz app. Please tell me what can be done to make everything work?

    0
  • Permanently deleted user
    Hi-Res
    • Edited

    Sasha , that’s a Qobuz error, BluOs is unable to get tracks in a timely manor. You can try logging out of Qobuz in the BluOS app and back in again, this will hopefully connect to a different server. Qobuz also has routing issues and this can be helped by using a DNS server on your router such as Google or Cloudflare.

    If this does not help then after the error message in the BluOS app “send support request”, this will send the logs to support for further investigation

    1
  • Sasha

    Hi Seppi,

    Thanks a lot for the quick reply. I tried to do everything as you suggested, but nothing could be fixed. I logged out of my Qobuz account and rebooted M33. I installed DNS on the router 8.8.8.8 and 1.1.1.1 - there is no connection. Before the upgrade to BluOS 4.12.11, I could listen to Qobuz from the BluOS app. Now I don't have Qobuz Connect and I don't have Qobuz connection via BluOS. I see that I'm not the only one with this problem. Maybe there are other solutions?

    P.S.
    Everything works fine through Roon

    0
  • Permanently deleted user
    Hi-Res

    Please email NAD for support of your NAD M33 support@nadelectronics.com They will be able to help you.

    0
  • Sasha

    OK. Thank you

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  • Katzenjammer

    I've had similar issues. Since the last update, both my node and vault are having issues with certain songs on albums. For instance, listening to Sgt Peppers and the first 4 or 5 songs will play like normal, then it stops. I try to manually play the next song and I get a player error. I select a different song and it plays fine. Try the song it stopped on and I get the error again. This is on both units and only some albums - I'm entering qobuz with the BluOS app - like I have for years.

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  • Seppi Evans

    Contact Qobuz, they will update you on their issues. In the meantime logout of Qobuz in the BluOS App and back in again using CD quality. This should allow you to play music whilst you wait for Qobuz.

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