New app broken

Answered

Jones

• October 22, 2025 19:56

I have just downloaded the new desktop app and it can not find any of my players.
I have quit and reopened and tried to run diagnostics, but the page is empty.
I'm staggered that any company can release such buggy products.

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 22, 2025 20:01

  Hi Mr. Jones

  Are you on a Mac? if so;

  • Choose Apple menu  > System Settings, then click Privacy & Security  in the sidebar. (You may need to scroll down.)

  • Click Local Network.

  • For each app listed, turn the ability to access your local network on or off.

  If not or still having issues, drop us a note at support@bluesound.com and our Support Crew will be happy to help assist why your PC is blocking local network discovery.
• 

  Jones

  • October 23, 2025 20:51
  • Edited

  Thank you Tony.
  That worked.
  Except I am having a repeated issue loading a radio stations on my powernode. It works on my other speakers.
  
  TuneIn

  iHeart radio
  

  
  Another problem is that Spotify doesn't open from Music Services.

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