BlueOS app difficulty in connecting to Icon.

Answered
Ray Proudfoot
First thing in the morning I turn on my amp and launch the app to listen to the radio. Connection is made in under 10 seconds. I close the app before leaving the house to go shopping. I don’t touch my WiFi settings. When I return home I launch the app to listen to the radio but it doesn’t connect. It’s frustrating. My Icon is still in the same place and has the same IP address. My phone is connected to my WiFi so I fail to understand why it won’t connect to the Icon. I have to reboot the phone and then eventually it makes the handshake. What if anything am I doing wrong? But if I’m not why is the app so reluctant to connect to the Icon when I have no problems connecting to websites? One final observation. Why is the Details window so small? It fits full width on my iPad but is only 2-3 lines high. There’s plenty of room for a bigger window.
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Comments

7 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member
    • Edited

    Hi Ray,

    Try changing the app settings in your mobile controller, In IOS, Settings >> Apps >> BluOS >> Cellular Data (Disable).

    If you continue to have issues, please reach out to our support crew by sending us an email at support@bluesound.com  

  • Seppi Evans
    Hi-Res

    You can also try resetting Wi-Fi in iOS, if you drill down under reset in Settings you can just select reset Wi-Fi. You do have to enter you Wi-Fi credentials again but it often helps (me at least) with Wi-Fi issues after an iOS update.

    1
  • Ray Proudfoot

    @Mark T. Many thanks. I’ve turned Mobile Data off. Let’s see how that goes.
    @Seppi Evans, I’ll try that should the problem persist, thanks.

    1
  • Ray Proudfoot

    Seven days on and when I returned home this morning the BlueOS app fails to find the Icon despite turning Mobile Data off. It made no difference.

    I rebooted my phone and tried again. Still no joy despite me being able to access websites via my WiFi proving it has successfully connected to my iPhone.

    I had to unplug the Icon, wait 30 secs and plug back in. When the clock showed I launched the app and it found my player within five seconds.

    I’m not prepared to reset my WiFi because one app has a problem connecting to hardware which hasn’t moved and remained connected to my WiFi network.

    I feel I need to raise a ticket to get this resolved.

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  • Ray Proudfoot

    Why is my earlier post still awaiting approval after 11 hours? I’m an owner of your most expensive streamer. This is not how I expect to be treated.

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  • Seppi Evans
    Hi-Res

    Hi Ray, post that go into approval can take time before they are flagged unfortunately. If the post does not have a link in it then editing the post can sometime make it show. As this is a “community” forum Bluesound do check in daily (working days) rather than constantly monitoring posts, but they do read everything.

    Mark T’s post said to contact Bluesound by email if you continue to have issues so probably the best route.

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  • Ray Proudfoot

    @Seppi Evans. It is mysterious why it’s still awaiting approval. I’ll email them, thanks.

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