NAD C658 spotify not working correctly

Answered

Aleksander Rødland

• October 15, 2025 15:53

Hi, all. I have the last 3-4 weeks experienced problems when playing music from Spotify through BluOS on my C658. I connect Spotify to BluOs and after about 10 sec it's connected. The I play a song, and see it playing on my phone, and on the screen of the amp, but no sound. Then after 5-10 seconds, it jumps to another song with no input from me, with sound. I select a different song, and sometimes it plays the song, but more often it repeats the same pattern, showing that it is playing, but no song, then just randomly skipping to another song. This is happening on two different phone (Android) What I have tried so far: Reinstall Spotify, factory reset of BluOs, factory reset of amp and BluOs. BluOs app 4.12.0 BluOs 4.12.11

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • October 16, 2025 12:20

  Hi Aleksander,
  
  I see that you have opened a support request for us in regards to this. Please continue working with our support crew in regards to you issue.
• 

  Aleksander Rødland

  • October 15, 2025 17:37

  Ps: I believe this started happening two BluOs updates ago.

  0
• 

  Bruno REAL

  • November 25, 2025 18:27

  Hi,
  I have the same problem since aroud 4 months.
  On a playlist, when I sélect a song, it plays another song further in the list.
  If I try to select again the song it takes 5 seconds before the right song start.
  We have 3 iphones in the family and an ipad with differents iOS version and we alla have the same problem.
  For me the problem comes from the blusound os installed on the NAD.
  Hope you will find a solution.
  Bruno

  0
• 

  Aleksander Rødland

  • December 17, 2025 13:53

  October 20th was the last time I heard from the Bluesound support crew, with the following comment:

  "Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
   
  Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible."

   

  It has since been two months and no solution as I can see (I see there is a new firmware, but it is specifically for Pulse Cinema). How long do I have to wait for my preamp to function as intended?

  0

Please sign in to leave a comment.