Qobuz connects not working on Node X

Answered
Ian Middleton
Having previously reported and submitted diagnostic log that my Node X does not work with Qobuz connect, I was hopeful that the latest update 12.4.11 might have fixed it. No such joy unfortunately. Still getting no sound with track attempting to play for around 5 seconds before jumping to next track, and this continues with no sound. Doesn’t matter if cd quality or higher. I can’t be the only one with this issue.
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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi,

    I see that you have an OPEN support request with us regarding this issue. Please continue working with our support crew in regards to this.

  • Eugene K

    I experience the same issues on my NAD C399 MDC Module. It's very frustrating! Submitted another ticket yesterday, no answer yet! 

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  • Ian Middleton

    So it has been two months and I have patiently lodged three separate fault finding tickets and despite switching to an Ethernet connection with a high speed internet plan the Node X still will not stream Qobuz using Qobuz Connect. On two of the tickets I was told it may require a firmware update as the problem is still there after factory resets and trying everything suggested. Can Bluesound please provide useful feedback…will they provide a working Qobuz Connect feature? Should I give up and look elsewhere noting the HEOS connection in a Marantz AV processor works just fine with Qobuz Connect on my network so it must be a bluesound issue. Is a firmware update coming?

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  • Tony W.
    Product Support Manager

    Hi Ian

    I have reviewed your request history. Please send an updated Support Request with a newer log file (attached automatically) so our Support Crew can review the latest results, as we are not seeing widespread issues and would like to investigate further.  

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