Loss of sound when listening to Spotify

Answered

Jiří Hotárek

• October 03, 2025 11:09
• Edited

Hello Bluesound,

I have contacted you many times. Thank you for your help with rear channels and subwoofer loss during playback. It seems that the latest update has solved the problem to some extent. But there is a new issue unfortunatelly.

This time I am writing because of sound loss when listening to Spotify - lossless quality. I have a Bluesound soundbar, sub+, 2x Flexi paired as a home theater group. Listening seems to be OK, one song is OK, but the next song loses sound. Sometimes several songs are OK, and you think it will be fine. But then it drops out again - no sound - and you have to restart the song. I recently significantly increased my home internet speed, so that shouldn't be the problem. This problem started after the last update. Can you please help me? I have restarted the router several times, as well as all Bluesound players, cleared the cache, and logged out of Spotify. Nothing helps. Is it even possible to solve these endless problems with dropouts and sound loss? I have already bought expensive Ethernet cables to prevent this from happening. That solved the problem for at least a year. But now that is back again with recent updates. I have quadrupled my internet speed. 

Can you please help? 

Thank you

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 07, 2025 13:32

  Hi Jiri

  Please send us a log file by selecting Send Support Request from the settings menu in the App so we may take a closer look.
• 

  Jiří Hotárek

  • November 12, 2025 09:58
  • Edited

  Hello,

  after more than a month of testing, the problem unfortunately persists. 

  This problem started on the exact day of the last Bluesound update. It never happened before. And it happens only on Bluesound device (not on bluetooth headphones, not on my phone, not on Adroid car).

  Spotify lossless playback quality - one song plays, the next one has no sound. And it doesn't matter if I'm listening only on the Bluesound soundbar or on the home theater system. This problem also occurs with Tidal, but only rarely.

  I usually use my android phone, but i also tried to use PC, and iPhone with same results - losing sound in the next song.

  From this morning:

  Spotify plays on home theater group with no sound

  

  Same time, same song, on Bluos loading (with no sound)

  

   

  I thought that the following had an effect, bit it didn´t:

  - clearing the cache (I would have to clear it every 5 minutes and it's not certain that it would help)
  - not using Bluetooth devices in the vicinity (proven wrong)

  The IMPROVEMENT comes when the Bluesound speakers are unplugged for about an hour. Then it works for about an hour - but not the next day.

  I plan to buy a new router as soon as possible (my current one has a 2.5 GHz frequency band, maybe 5 GHz will help).

  You fixed the dropouts on the two rear channels (thanks for that), but since then, the sound drops out when listening to Spotify Lossless (very often) or even Tidal (rarely, but it does happen).

  Any suggestions on what might help?

  Thanks for any ideas

  0

Please sign in to leave a comment.