Loss of sound when listening to Spotify
Answered
Hello Bluesound,
I have contacted you many times. Thank you for your help with rear channels and subwoofer loss during playback. It seems that the latest update has solved the problem to some extent. But there is a new issue unfortunatelly.
This time I am writing because of sound loss when listening to Spotify - lossless quality. I have a Bluesound soundbar, sub+, 2x Flexi paired as a home theater group. Listening seems to be OK, one song is OK, but the next song loses sound. Sometimes several songs are OK, and you think it will be fine. But then it drops out again - no sound - and you have to restart the song. I recently significantly increased my home internet speed, so that shouldn't be the problem. This problem started after the last update. Can you please help me? I have restarted the router several times, as well as all Bluesound players, cleared the cache, and logged out of Spotify. Nothing helps. Is it even possible to solve these endless problems with dropouts and sound loss? I have already bought expensive Ethernet cables to prevent this from happening. That solved the problem for at least a year. But now that is back again with recent updates. I have quadrupled my internet speed.
Can you please help?
Thank you
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Official comment
Hi Jiri
Please send us a log file by selecting Send Support Request from the settings menu in the App so we may take a closer look.
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Hello,
thank you very much. I did.
I have also tried to clear cache in my android phone and that seemed to help. But I have to do it every time before I use Spotify. Then its ok.
Can this information help me improve things here? So that I don't have to delete cookies every time, but it will last longer?
Thank you.
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