Not able to play on BlueSound devices

Answered

Robert Ossevoort

• September 24, 2025 20:22
• Edited

I have a Pulse Mini 2 and a NAD C. I can see both devices in my network and access their webpages. I can also see both devices in Spotify and the BluOS controller apps (Windows 11, Android and iOS).

However, in Spotify I can't connect to the devices and in the BluOS app, I can't get it to use any other music services. I have submitted 2 requests to BlueSound, but have never received an email confirming my request.

I am also not able to check for upgrades. I believe the problem started when I tried to upgrade one devices about 2 weeks ago, but I am not sure.

I suspect it having to do with network issues, but am not sure.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • September 25, 2025 12:45

  Hi Robert,
  
  I don't see current support request from this account. Perhaps you have used a different account to submit your support request? Nonetheless, I will be escalating this to a support request. A member of our support crew will reach out to you soon.

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