Qobuz connect - No Sound

Answered
Anthony Johnson
So the update is here. Sadly on my Icon the update is not usable. It plays but not always with sound! As it changes tracks the sound disappears but the track carries on according to the display and qobuz. The sound only reappears on pausing and the unpausing the track. Very annoying! Anyone else having this issue?
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Comments

12 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    UPDATED OFFICIAL COMMENT

    Thank you for your patience. Our Quality Assurance Team has identified an issue with Qobuz Connect not being able to elegantly recover if content is buffering. The usual cause of empty buffers is a networking throughput problem. 

    As we work with Qobuz to resolve this issue and release a firmware update, some interim solutions include;

    • Review www.bluesound.com/network101 for home networking tips to ensure your player has at least -50 dB (Green) signal strength when wireless
    • In Managing Music from the Music Tab, select your Qobuz login screen and temporarily consider capping throughput at 96Khz
    • Continue to use the embedded Qobuz option in the BluOS App as this continues to work on BluOS 4.12.4 and has not been deprecated with the launch of Qobuz Connect.

    Thank you for your patience in this matter.

     

  • Tony W.
    Product Support Manager
    • Edited

    Please select Settings,Send Support Request so our Support Crew can review and assist.

    0
  • Anthony Johnson

    I have done.

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  • Anthony Johnson

    A few people reporting the same issue on facebook.

    0
  • Mark

    I have the exact same problem. Resetting the player did not help. I think the problem occours when the sample rate changes. Support request send.

    0
  • Tony W.
    Product Support Manager

    Thanks for the log Mark - our Support Crew will take it from here

    0
  • Richard Clayton

    Same issue

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  • Tony W.
    Product Support Manager

    Same response... more log files help our QA Team find a root cause faster...

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  • Anthony Johnson

    Someone on facebook with the same problem reported that switching off the fixed output seemed to solve the issue. As soon as he switched it back on the problem reappeared. Don’t know if that helps.

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  • Mike Hartney

    I'm having issues with the skip track buttons not always working on Qobuz app now playing screen using Connect to my Node 2.It displays the next track but doesn't actually play it. The only way to change track is to go back to the main release listing and select manually.
    I also get some lag. My Node is wired ethernet. My phone with the Qobuz app on it behaves the same whether on 5ghz or 2.4ghz. Never had this issue with Spotify Connect. So there are definite issues that need to be resolved.

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  • Bjorn

    ...and I have another problem: I have2 nodes in stereo, but when playing Qobuz Connect, sound is only coming from one of the speakers...

    Also, when I use Roon Labs to play to the stereo pair, sound comes from both but when turning down the volume, one of the speakers get stuck on a certain volume whilst the other can be turned down to 0...

    Is this issue known?

     

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  • David

    Same issue here!

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