Tidal HR drop outs and lags on NAD C700 v2 (v4.10.19)

Answered
netzagent

Hello Bluesound Support Team,

After the latest Bluos update, I've noticed massive dropouts and delays, especially with Tidal HR content.
The NAD is connected via cable and is operated in the Unifi network with UDM (4.3.6) and Network 9.4.19.
Everything worked smoothly until the update with 4.10.19
Restarting the UDM, switches, and access points did not help.
Since older downloads are no longer available, it is not possible to downgrade.
Too bad I have to wait? What were the “improvements” for Tidal and Deezer? They seem to have been more like changes for the worse.
I'm pretty frustrated right now.

Best Joerg

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Comments

3 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Joerg

    Please send us a log file by selecting Settings, Send Support Request in your BluOS App so our Support Crew can help troubleshoot.

  • netzagent

    Hej Tony,

    support request ist generated via BluOs App Mac unversal from NAD c700 v2.
    But can be found here: Help -> Send Report Request

    best
    Joerg

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  • netzagent

    Hej Tony,

    I'm in direct contact with Nick. Examined the log file from support request.
    Suggestion is to enable flow control in Unfi Network on global switch settings which is not applicable. I'll give it a try on the chained switch.

    Best regards
    Jörg

     

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