Node Icon Crashing and Rebooting

Answered

Mohamed

• September 13, 2025 23:18

Yesterday I started experiencing regular crashes to my Node Icon. Nothing has changed with the setup. I have it on my computer setup with a USB input. Connected via Wifi through my 5GHz connection. Wifi is always rock-solid.

It happens once every ~30 minutes to 1 hr. It'll cut audio, give a red light, restart with a flashing green light as it reconnects to wifi, and then switch to solid blue.

I've tried rebooting the device and I've tried power- cycling. No luck.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • September 15, 2025 13:01

  Hi,
  
  I see that you have submitted a support request regarding this. A member of our support crew will reach out to you soon.
• 

  Vincent Paquot

  • September 25, 2025 06:36

  Hello,

  Has your problem been resolved?

  My node icon has just come out of its box, so it's brand new, but it has exactly the same problem!

  It reboots on its own. The sound cuts out, a red light comes on, then a flashing green light comes on again to reconnect to Ethernet, then a steady blue light comes on.

  So the problem is with both Wi-Fi and Ethernet!

  I find this totally unacceptable for a new product.

  And it's not a network problem, as all my other devices work perfectly (Wiim Ultra, Wiim Pro).

  Thank you.

   

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• 

  Mohamed

  • September 25, 2025 12:48

  Hey! Mine did resolve with a simple factory reset. Hope it works for you! I haven't had one crash in 10 days.

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• 

  Stuart Kramer

  • October 13, 2025 08:12

  Mine is still repeatedly re-booting despite you asking me to activate the troubleshooting logging option via the network access. I’m running out of patience as this happened 7 times yesterday whilst trying to enjoy exactly what I bought it for. Unless a solution is found, I’ll be returning it and asking for a full refund.

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