BluOS Voice Control for Alexa: Long delays

Answered
Klaus Birken
  • Edited

I am using the Alexa skill BluOS Voice Control on an Echo5 to voice-control my Bluesound NODE 2i. It worked nicely for a couple of years (I am mostly using the commands "tell bluevoice pause/play"). 

Since a few weeks the skill is heavily delayed: Alexa acknowledges the command immediately, but the execution of the command on the NODE 2i is done 1-5 minutes (!) later.

I already restarted and reconnected the involved skills and devices, but this didn't help. In general, I suppose the NODE 2i and Alexa are communicating via some servers at Amazon and/or Bluesound. 

How could this be fixed or at least debugged? Are there any server logs one could check?

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Comments

2 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Klaus,

    Please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

    In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.


  • Klaus Birken

    Thanks, will do so.

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