Vault 2i ripping CDs intermittently

Answered

Larry

• August 30, 2025 21:43

My vault 2i rips some CDs without a problem and others, it doesn’t rip at all (however, the cds that do not get ripped, act as though they are being ripped). These “un-ripped albums do not appear in my bluesound app. I have never had this problem before. I have about 30 CDs that I am currently ripping. They all behave as if they are being ripped – the blue light blinks on and off and it takes about 10 minutes to complete. The CD is always rejected after completion. However, some of these CDs do not appear in the blue sound app and I cannot play them. Others do, and are playable. I have tested several of the CDs that do not appear in the app by playing them on a separate CD player. They all play fine. And, I brought two of them over to my neighbor who also has a bluesound vault 2i and both CDs ripped fine on his Vault. I thought maybe the problem could be dust on the laser, so I briefly sprayed canned air into the drive. That did not solve the problem. I tried ripping the same CDs that would not rip before and they still would not rip. Even though they act as if they did. Again, other CDs are ripping fine and appear in the app. Any help on this would be greatly appreciated.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • September 01, 2025 15:36

  Hi Larry, have you tried a reboot using the BluOS app?

  I have noted that it can take a while after a CD is ripped before it appears, especially if the Vault is busy ripping and playing back music.

  Best to log a support ticket if a reboot did not help, in the BluOS app, please navigate to Settings and under Help & Support select “Send Support Request” this sends to logs to support who will then get in touch with you.
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  Larry

  • September 01, 2025 13:29

  I discovered that the CDs that do not appear in the app are in fact on the vault. When I look at the “Music” folder of the vault on my iMac “network” the albums appear there. It is only when I do a full re-index (settings/diagnostics/rebuild index) on the bluesound app that they appear.
  When I continue to burn CDs, this problem continues to happen, even though I’ve re-indexed the vault. Some CDs appear and some do not. The only way I can see and play these albums is if I do another re-index.

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