Artist/Album Artist tagging problem
Answered
There are problems in locating some music with search if the Artist and Album Artist tags are different. For me, this happens with classical music, where (like many) I commonly have two different entries in these tags. I have three different albums by Rachel Podger. If I type "Podger" into the search bar, I can see all three. However, if I click on two of them, a blank screen comes up. If I click on the third, the album appears. It is only the third one where the Artist and Album Artist tags are the same.
No amount of full re-indexing fixes this. I happens on the MacOS app and the iOS App (both latest versions), although on the latter I get a "Couldn't Load Content" message for the first two. All albums are findable and playing by navigating to them via other methods (i.e. via Genre) but not via Artist.
I should add that the Podger example is replicable across a wide range of albums.
This making the App very frustrating...
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Official comment
Hi Peter
The Couldn't Load Content is not related to indexing. The Couldn't Load Content suggests an error communicating with the App and The Player. This may likely be caused by the last Player used in the App may have rebooted, changed IP Address or is not turned on.
This has been resolved in newer versions of BluOS. Please ensure you are on BluOS 4.10.19 on all your BluOS Players.Delete the App then load the latest version insuring you are on 4.10.0 for Windows or macOS and/or whatever the latest version is on The App store for iPhone or Google Play for Android.
As for tags... as long as the Album Tag matches, the Album Artist tag matches and all the files are in the same folder, it should be good.
If problems persist, please email support@bluesound.com or send log files from the App by selecting Settings, Send Support Request. -
I think it also prevents new additions to the library not being shown in the "New" stream on the dashboard - if the Artist and Album Artist are different.
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+1
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Hi Peter,
I have forwarded your feedback to a quality assurance for future update consideration.0 -
Heavens to Betsy, I hope they do more than consider it!
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One of the long present bugs in BluOS and, unfortunately, there are plenty more. Furthermore, it is lacking basic features like multiple artists or genres.
To "fix" this, I set up my own music server, should have done this years ago. Multiple artists and genres supported. Clear functionality of album artist. Can include band, orchestra, conductor, performer etc into artist list at choice. Can go to info of an album to see full listing of artists performers etc, clicking one of them leads me to all their albums.
For unclear reasons, BluOS does not even get the basic indexing done right. Unsurprisingly, there is no description to be found anywhere how BluOS indexing is supposed to work.
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@Pinot Gris: could you please elaborate on how you set up your own music server and how BluOS interacts with it?
I gave up hope that this issue will be fixed anytime soon in BluOS so I am looking for alternatives.1 -
Hi Manusz,
Apologies I was not clear on that: it does not involve BluOS at all, I have given up on BluOS ever returning to a decent state.
The music server is directly connected to an external DAC through USB. Can also connect it to my pre-amp through USB, but the external DAC has better sound quality than the pre-amp's internal DAC (and than the BluOS device).
The external DAC also provides some options not available in BluOS, e.g. support for resolutions > 192kHz and DSD (native and DoP).
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We started indexing databases in the late 50's, with the advent of magnetic hard drives. It shouldn't be difficult to get it done on BluOS.
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Hi Pinot Gris,
Thank you for your clarification.
Perhaps one day I will embark on your route too, as it is now I am not ready for it yet.0 -
Tony W:
>>> The Couldn't Load Content is not related to indexing. The Couldn't Load Content suggests an error communicating with the App and The Player.
This only happens with some albums. It's not a general communication error.
>>> Please ensure you are on BluOS 4.10.19 on all your BluOS Players.
I am.
>>> As for tags... as long as the Album Tag matches, the Album Artist tag matches and all the files are in the same folder, it should be good.
Well, it isn't. It is all good if the Album Artist and the Artist tags are the same. Otherwise... not!
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If problems persist, please email support@bluesound.com or send log files from the App by selecting Settings, Send Support Request.
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I have done this.
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I have an answer from support: "Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update."
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I received responses like those more than a year ago, still awaiting fixes
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