Bluesound Node connection[?] Issue
Answered
I am putting this in network trouble - but it may be a device issue
I have a 1st gen bluseound Node - +/- 4 years old. We use it for streaming [spotify /tidal] and route our TV through it. Generally like it a lot - Recently, it has developed 2 issues - the first more severe than the next .
1. After connecting to any service [TV/Spotify/other/radio] and while playing it will intermittently lose connection and the sound will drop out. This will last from a few seconds to much longer and usually picks back u, but in some cases requires a reboot or re-link via the blusound app. This would happen occasionally in the past, and I assumed it was network traffic; now it seems to happen every time we use and will occasionally happen with the TV connected, which is a physical [optical] connection - so I don't really think this is a network issue. But I am not seeing any insight anywhere else.
2. After the node has booted - it often takes multiple [if not many tries] to get the unit to start - this is via the touch controls on the top and after it is 'on' [ with a blue indicator light.] - i will have to cycle through various presets until one 'sticks' or - as a last resort - boot the app on the phone and start it there. The problem with this is that the whole house uses it and others don't have the app on their devices and they often get frustrated with it.
I previously thought this might be a network issue, but I have my doubts now. We have a fairly robust and fast network, with no recent changes.
It has recently gotten much, much worse. Perhaps in line/coincidental with the last software update that I did, which was maybe a month ago..
I am wondering if any has experienced the same [or similar] things or has any insight - I like the device, but it has become borderline unusable. Any insight would be appreciated
thx in advance
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Official comment
Another long term user here, Bluesound does not need an Internet connection but it does need a stable network otherwise you can get symptoms like you are describing but equally it could be something else.
I would start by powering off your Node and reboot your Router, wait five minutes and then power on the Node again. Give it five more mins and then try and see if you have issues.
You could temporarily run an Ethernet lead back to your Router and see if the issue persists.
When the issue does occur next, in the BluOS app please navigate to Settings and under Help & Support select “Send Support Request” this sends the logs to support who will then get in touch with you.
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Hi all! Unfortunately my node2i have started to behave the same.
It has worked fine (like my other 2 devices) however now suddenly it looses connection I and have to reset it and start from the beginning. Yesterday I tried to restart my router as well while doing the factory reset and it connected immediately. This morning It has disconnected. This is also the node that is closest to the router. If anybody knows how I can proceed with this strange issue please reach out0 -
If my post above does not help follow the instructions in the last paragraph.
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Found this thread because I'm having the exact same issue, seems to be related to recent updates. My internal library streams fine from my NAS, but any outside source constantly cuts out.
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