Problem after installing 4.10.13

Answered

Simone Bastianelli

• July 30, 2025 14:00

Good morning, After installing the 4.10.13 update, the BluOS controller no longer sees any devices. BlueOS controller version 4.10.0 Speaker version BSP125 12 speakers are installed via Wi-Fi on the Ubiquiti network.

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 30, 2025 15:39

  Hi Simone

  Likely caused by an error in your main router NAT table. BluOS Players reboot twice during the software update process, depending how your router DHCP leases work, this may cause confusion.

  Please reboot your router, wait 5 minutes, reboot your BluOS Players, wait 5 more minutes and then relaunch the Apps on your phone.

  If problems persist, then please e-mail support@bluesound.com. We can assist with further troubleshooting and give you some pointers on DHCP reservations.
• 

  Markus Richard

  • July 30, 2025 15:29

  Same problem here.
  
  I have three Pulse Flex 2i that no longer work correctly since the update to the latest firmware.
  
  - Grouping players sometime's not possible, sometimes the grouping is lost
  - Unable to play music on grouped players
  - Volume settings do not last, the music randomly gets louder
  - Alarms don't work correctly anymore
  --> In some cases, alarms are not executed at all
  --> The music source that is played during an alarm is random and in no way corresponds to the music source programmed for that very alarm
  - etc.
  
  I use the following SW versions:
  - BlueSound app on Android phone: 4.10.0, Build: 3088
  - BlueOS Controller on Windows PC: 4.10.0, Build4685
  - Player-FW: 4.10.13
  
  I reinstalled the BlueSound app on the mobile phone, started the mobile phone, Blue Sound Player and Wi-Fi network fresh (individually and all together), reset the Blue Sound Player.
  All to no avail!
  
  As far as I know Blue Sound unfortunately does not allow to go back to an older firmware version.
  Thus, my possibilities to solve this problem have been exhausted.
  
  I really hope that someone can help with a solution to this problem, because currently the players are unusable!
  
  Very unhappy user here!

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• 

  Simone Bastianelli

  • July 30, 2025 16:01

  Hi Tony,

  all BSP125 have DHCP disable and setting network with option http://192.168.1.XXX/staticip

  I don't think that the problem is network... 

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• 

  Simone Bastianelli

  • August 04, 2025 07:55

  Hi Tony,

  Any news about my problem?

  Did you read my previous message?

  Many Thanks.

  Best regard

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• 

  Tony W.

  Product Support Manager

  • August 06, 2025 12:32

  If problems persist, then please e-mail support@bluesound.com. We can assist with further troubleshooting and give you some pointers on DHCP reservations.

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• 

  Simone Bastianelli

  • August 08, 2025 09:58

  I update to new firmware to 1.10.19 and the problem has been solved.

  Probably is a bug in 1.10.13 version.

  Best regards

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