Networking problems
Answered
Hey Bluesound... it would be super helpful to the community if you all would ACTUALLY post the resolution to a person's problem rather than always mark the question as "Answered" when all you did was direct the individual to an offline support conversation. You all used to be good about this, but lately it seems people just get individually directed offline and the resolution never comes to the rest of us.
Even if the solution found for that individual is not ALWAYS the solution, it would help the rest of us to better troubleshoot these matters. I, for example, have all kinds of buggy problems with a system that has been stable for quite some time and am trying to chase it through the various players, pairs, etc. Yes, I have opened a Support Request just like everyone else. And, no, while I do love my speakers, they have been the fiddliest pieces of audio gear I have ever owned and I am especially frustrated with what I perceive to be very poor online self-help options. I want to love you folks, but I just don't think you are being real with yourselves about how much of a problem this is.
My current (recent) problem is that I seem to have lost access to one of my Pulse 2 units that I had in a stereo pair in a single room. I cannot for the life of me find decent information on how to get this corrected, but find several threads ("Answered", but no information provided). Many thanks and please review your policies on publishing better information to questions like this one. I am not able to send a support request from the Pulse that has gone missing as I am not able to connect to in using BluOS.
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Official comment
As you stated yourself, you seem to have network problems.
The standard approach given by the support crew is: shut down everything, router included and restart everything starting with the router.
Unfortunately, the user's network quality is not controlled by Bluesound. I used to have many problems until I changed my router from a cheap ISP provided model to a Fritzbox.
I agree it would be very helpful to get more info about specific solutions for some customer's issues.
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Alain. Thanks for your comment... I call it a networking problem, but my network has been stable with no issues until the most recent Bluesound firmware update. All Bluesound devices are hard-wired (which is another issue - how is it that the wifi on Bluesound is so poor? It's a rhetorical question.) I am well-versed in networking and aware of the standard response as you mention of shut it all down... but why is it that a system which has been stable for well over one year suddenly has problems when the only change was a Bluesound firmware update?
The more important point is the emerging practice of marking queries as "Answered" when the answer is simply to please reach out to Bluesound customer service offline - leaving the rest of us in the dark.
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I agree there are issues with wifi & Bluesound. In order to get a stable connection with my Node, I have to use a wifi repeater (TP-Link WR850, cheap model) that sits at less than 1 meter from the Node and is connected to the Node with ethernet cable. Even this cheap little thing outperforms the more bulky Node and sort of replaces the wifi hardware of the Node. This leads me to think there is something not right with the wifi implementation, in hard- and/or software. Maybe Bluesound should have a closer look at this for future generations. This apart from the issues created with problematic upgrades. Never had such trouble with open source software, just saying.
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…Exactly…
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Hi Alain
The Wi-Fi repeater you are using is likely acting as a layer 3 switch as opposed to your Bluesound Player which is simply an end network node (Not NODE, but now you see where we got the name...). The repeater is likely doing some sort of signal regeneration. This is not uncommon, especially in difficult wi-fi environments and why wi-fi repeaters have become more necessary in today's connected IoT environment.
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Hi Tony,
Thank you for commenting on this subject, and I'm not much of a network connoisseur. But when I disconnect the cable between repeater and Node, and thus use the repeater over wifi (still at less than 1 meter from the Node) the connection is not as reliable. This made me conclude (maybe wrongly) that the wifi of the Node could be better. You are right to mention that the environment is becoming more noisy and selecting a "quiet" channel can help. I suspect the multiroom application complicates things also because e.g. my smart TV streams 4K over wifi in more difficult conditions (walls) than the Node, without a hitch.
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