Bluesound Node 130 just stop playning

Answered

Henrik Tingleff

• July 22, 2025 14:24

Hey Bluesound

Suddenly my Node 130 just, sometimes just stop playing. When i restart the app, it search after node' again, like it dont know it, and sometimes, a restart og the app works.

I have tried a hard reset (30 second press), and i have tried restart

Can you help me

0

• Official comment

  

  Tony W.

  Product Support Manager

  • July 22, 2025 17:19

  Hey Henrik

  After the next restart, send our Support Crew the log file of the Player by selecting Settings, Send Support Request from the Home Tab. That will help us figure out why and help troubleshoot.
• 

  Henrik Tingleff

  • July 23, 2025 16:00

  Hey

  Cant find where i cant get the log file

  0
• 

  Tony W.

  Product Support Manager

  • July 23, 2025 16:27

  The log file is sent to us 'auto-magically' when you submit the request using the App.

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