Remote not working

Answered

Lucas Gasperini

• July 15, 2025 10:07

Since last updates, firmware + Android, my remote stop working. Am I the only one ?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • July 15, 2025 13:17

  Hi Lucas

  Can you please select Settings, Send Support Request in the BluOS App so we can review the log file. In your Request Description, can you please let us know the make and model of your IR Remote? Once we have that information, our SUpport Crew can take a closer look. They will be in touch via e-mail.
• 

  Jeroen De Greef

  • July 18, 2025 07:39

  Same here!

  0
• 

  Lucas Gasperini

  • July 18, 2025 07:53

  Even if the light on the remote was still working, it was simply out of batteries.
  I've just changed them, and everything went back to normal !
  Thanks,
  Lucas 

  2

Please sign in to leave a comment.