Pulse Flex 2i - Stuck on red

Answered

Garrett

• June 12, 2025 18:46

I have a Pulse Flex 2i that is stuck on the red light after what a software update.

After going back and forth with support and following their instructions, the issue persist. As a solutions, Bluesound is offering to sell me a refurbished speaker at a discount. 

Has anyone else had this issue? 

Also, this was a clear manufacturer defect and very disappointing that the only resolution is to sell me a refurbished speaker. It is hard for me to understand how a company could push out a software update that breaks their device then tell me I need to buy a new device. That is absurd to me.  

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • June 18, 2025 14:18

  Hi Garrett,
  
  I see that you have a submitted a support request regarding this. Please continue working with us regarding your issue.

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