Panasonic TV HDMI Arc to Bluesound Icon connection problems

Answered

Carey Mackinnon

• May 26, 2025 14:43

I have an old Panasonic TX40DX600B Tv with an HDMI ARC connector yet neither the Bluesound Icon nor the TV recognise the other.  I have tried different cables and did get it working once.  I have also tried the audio optical link but the physical connector is very sloppy.

Any ideas or tips? 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 27, 2025 11:38

  Hi Carey,
  
  To start, try replacing the HDMI cable with a known good HDMI certified cable and see if this makes any difference.
  
  If you continue to have issues, feel free to reach out to our support crew by sending us a support request by using the BluOS app. In the BluOS app, BluOS >> Settings >> Help & Support >> Send Support Request.
• 

  Carey Mackinnon

  • May 27, 2025 12:30

  Mark,  Thanks for that.  I have tried a new cable but no luck. I will try some other things including talking to Panasonic.  Are there different protocols for HDMI ARC so that an old version wont talk to a new version and vice versa?

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