Vault 2 stuck on Red

Answered

Tony

• May 23, 2025 10:25

Good Morning

My vault 2 is now permanently on Red.. After a power cut the LED is Red and non responsive to any disconnecting and reconnecting. Any constantly holding the play/pause button and is not showing on any App.  Tried rebooting as instructions suggest, to no avail. Still RED.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 23, 2025 12:58

  Hi Tony, 

  I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.
• 

  Denis Brassard

  • May 25, 2025 00:30

  I have the same problem with my Vault 2i : After a power cut the LED is Red and non responsive to any disconnecting and reconnecting. Any constantly holding the play/pause button and is not showing on any App.  Tried rebooting as instructions suggest, to no avail. Still RED.

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  Tony Turgeon

  • May 25, 2025 03:33

  I have the same issue. Disconnected the unit and when plugged back in no changes. Can you help me with this?

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