Unable to login to my Tidal account using my Google account

Answered

Ruslan Serdjuk

• May 23, 2025 08:17

Hello, support team!

I was using POWERNODE2i with my Tidal subscription for several months without any issues. For some reason yesterday (22-May-2025) in BluOS application on my smartphone (Galaxy S22 Ultra) Tidal service was disconnected. Any subsequent attempts to login to my Tidal account on BluOS failed, even after rebooting all devices. I originally signed up for Tidal using my Google account and now in the BluOS the Google sign in button is grayed out.

Please help me to fix this problem.

Thank you,
Ruslan. 

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • May 23, 2025 12:53

  Hi Ruslan,
  
  I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.
• 

  David Porter

  • June 13, 2025 15:33

  Hi,

  I have a similar issue - new to Bluesound, have a Node ICON and using an iPhone 16 Pro

  Google is greyed out when trying to sign in to Tidal in the BluOS app

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• 

  Knut Bojer-Letrud

  • July 26, 2025 18:57
  • Edited

  I have tried 
  1. Check the TIDAL app:
  The TIDAL app on your device is updated to the latest version.
  Done
  2. Log out and in:
  Try logging out of TIDAL in the BLUOS app and logging in again with the correct username and password.
  It gives me an authentication error with the google account and that the google account is grayed out on my mobile so it cannot be selected, I have to enter my email
  I have also tested with the wrong password and it gives feedback that it is incorrect

  3. Clear cache:
  Done
  Go to the settings in the BLUOS app and look for an option to clear the cache. This can help resolve temporary errors.
  Done no change
  4. Restart devices:
  Try turning the BLUOS device off and on and possibly also the device you use to control the BLUOS (like a phone or tablet).
  Done no change

  and on my pc its the same issue, but there  can I select the google account

   

  Mobile 

  Samsung S25  Ultra 
  Android 15One UI 7,0

  andoid app 4.8.0

   

  PC
  OS Name    Microsoft Windows 11 Enterprise
  Version    10.0.22631 Build 22631
  Windows app 4,10
  Bluos 4.10.13

  0
• 

  Tony W.

  Product Support Manager

  • July 28, 2025 13:27

  If this Help Centre article does not resolve your issue, please select Settings, Send Support Request in the BluOS App so our Support Crew may help troubleshoot further; https://support1.bluesound.com/hc/en-us/articles/206854287

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