PaulC

Answered

Paul Colenutt

• April 30, 2025 19:45
• Edited

My BluOS soundbar 2i (purchased 2019) with BluOs sub (purchased 2021/22) does not now play Netflix audio well on brand new TVs in my new house. Amazon Prime for example is better but does exhibit the same background noise jitter, just not quite as bad. The issue moves between identical new 55” samsung TVs and also a brand new 55” Sony Bravia tv. Therefore it suggests my 2019 soundbar is not compatible with latest Netflix audio codecs on these new TVs? Changing Netflix audio from English original 5:1 to just standard does not change the issue. Changed cables - does the same over HDMI, optical and Bluetooth. Any ideas why Netflix has this issue? Thanks, Paul

0

• Official comment

  

  Tony W.

  Product Support Manager

  • April 30, 2025 17:44

  Hi Paul

  Send our Support Crew a log file so we can help troubleshoot further. Likely just a setting in your TV or Netflix account. Please select Settings, Send Support Request from the Home tab of the BluOS App.
• 

  Paul Colenutt

  • April 30, 2025 13:45

  Correction BluOS soundbar 2i is connected to BluOS sub pulse+ and likely connected to BT WiFi extender, not the main BT hub, in case the network hop to the extender is killing something for Netflix audio.

  0
• 

  Paul Colenutt

  • April 30, 2025 19:44
  • Edited

  Thanks Tony. The same issue is also on Amazon Prime, but not as bad. There are no audio settings on Prime as far as I can see, and I’ve gone through all the settings on the TV and BluOS app. Let me know if this is a known issue. Foreground sound is ok, background sound / music has jitter.

  0

Please sign in to leave a comment.