Lost connection

Answered

David Cheek

• April 17, 2025 08:47

Hi, I have 2 nodes, 1 power node and 1 flex. Last week the players wanted to update the software (which obviously they have done many times before successfully) but it seems the update stalled and now none of the boxes are available to play music through. I’ve tried resetting several by holding down the play button for 30 secs to get red light flashing and then to green but no joy. My main node is either blue, flashing blue or red.. (in a stuck loop it would seam). Any ideas how to either reconnect to the them or to reset them? Thanks

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • April 17, 2025 12:46

  Hi David,
  
  I've escalated your feedback to a support request. A member of our support crew will reach out to you soon.

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