Icon volume level low + inability to stream above 16/44 without drop outs

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FollowFollowed by 2 people

Chad

• 17 days ago

850mb/s wired ethernet -> Node Icon -> Hegel H190v amp. Had very high hopes, was attempting to “upgrade” a Cambridge Audio streamer. Couple unresolved issues to date: 1) Node Icon can’t stream music over 16bit/44 without frequent drop outs. It’s not my internet, it’s a hardware issue. 2) The Node Icon has a SIGNIFICANT volume drop compared to all other gear (Apple TV, PS5, SACD Player). Support has been unhelpful to date, and the Icon sounds, and performs, worse than music streamers at 1/3 its price. If Support is unable to fix the above it’s going back to the dealer, absolutely awful experience with the unit and company to date.

2

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • 16 days ago

  Hi Chad,
  
  I see that you have an existing support request with our support crew. Please continue working with us to get your issue resolved.

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