Backup external hard drive formatting error “action canceled”

Answered

FollowFollowed by 3 people

Larry

• 1 month ago

I’m using a Seagate 2 TB external hard drive for the backup. I go to “music library“ and then “backup”. It says I will need to format the drive. Do you want to continue. I say “next” it says “formatting this drive erase all content“ I say “next“. Then it says “action canceled“

0

• Official comment

  

  Tony W.

  Product Support Manager

  • 1 month ago

  Hi Larry

  I have escalated your request to our Support Crew so they may take a closer look. They will be in touch via e-mail.
• 

  Kurt Guttenberg

  • 1 month ago

  Hi -- certainly not a solution, but this happens to me frequently as well. I discovered if I formatted the offending drive on a different device (in my case a Chromebook), then the Vault would accept the drive and could go through its own formatting process.

  0
• 

  Larry

  • 1 month ago

  I formatted the drive in NTFS format and then the vault took it and reformatted it for backup

  0

Please sign in to leave a comment.