Factory Reset Won’t Work; Stuck on Red

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Sandra Porter

• 24 days ago

Tried unplugging, waiting ,repowering and holding button. Also tried holding ‘ Service’ pinhole button in back. Nothing happens. No blinking. It’s stuck on solid red. K81N2B40909 is the serial number. Located in Calgary. Thanks!

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• Official comment

  

  Tony W.

  Product Support Manager

  • 24 days ago

  Hi Sandra

  I have escalate you to our Support Crew. They will be in touch via e-mail to gather more details.

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