Can't restart soundbar+ from app

Answered

FollowFollowed by 2 people

Bodi

• 1 month ago

Turned off my TV tonight and saw that the blue led on the soundbar wasn't blinking like it normally does when you turn off the TV. Tried to restart the system from within the app (android and megaslow osx) but nothing happened. Had to pull the powerplugs to restart. Afterwards restart worked also from within the app as it always has done. Also was blinking blue again after turning off the tv.

But it only seems to restart the soundbar as previously it would restart the whole theater group I believe.

It's always something with this sytem isn't it.

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• Official comment

  

  Tony W.

  Product Support Manager

  • 1 month ago

  When your LED is blinking blue, it is muted. The issue you are seeing is a CEC command being sent from the TV not waking up the SOUNDBAR+. Please consult your TV documentation to have your TV enter 'Deep Stand By' or 'True Standby'. If problems persist, please select Settings, Send Support Request in the BluOS App and be sure to mention the make and model of the TV when you fill out the online form.
• 

  Bodi

  • 1 month ago

  Tony... this is NOT about the blinking. It has always done that. Except for yesterday when the led stayed blue.

  What's new in this case is that I could NOT restart the system from within the app via Diagnostics -> Restart like I could do before.

  I could restart the system from the app after I pulled the power from the sounbar and plugged it back in.

   

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